Introduction-Preamble
The website masterpen.gr is an online Student Institute, created by MasterPen L.P. and is its intellectual property in accordance with Law 2121/1993 "On Intellectual Property" as amended and currently in force and the international conventions signed by Greece (hereinafter referred to as "Masterpen"). Before entering and browsing this website, we invite you to consult the following terms and conditions, which apply specifically to the use of the website with masterpen.gr address.
Any user who enters and trades or makes use of the services of the website (hereinafter referred to as a visitor and / or user and / or customer depending on whether he is limited to visiting only the website or makes use of the services provided through it), is considered to consent and unreservedly accepts the following terms set forth herein, without exception. If a user does not agree with these terms, then he must refrain from visiting, using the website, as well as from any transaction or use of its services.
General conditions
Masterpen reserves the right to modify, renew or revise freely the terms and conditions of use and transactions from the website, whenever it deems necessary, and undertakes to inform the user of any change through the pages of this website
Information and Services Provided
Masterpen is committed to the accuracy, truthfulness, completeness and validity of the information provided on the website, regarding the transactions provided through it, as well as to the existence of the essential features described on a case-by-case basis for each service it offers. Masterpen, in good faith, is not responsible for and is not bound by electronic data entries made by error/omission according to common experience and common sense and is entitled to correct them whenever it becomes aware of their existence. It is also not responsible for any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any interruptions of the website due to force majeure.
Through the website, the user has the opportunity to receive support services during the writing of student, undergraduate, postgraduate and doctoral dissertations, such as bibliography, literary editing and typing of text, statistical analysis and essay writing. The services provided in the preparation of scientific essays, studies, research papers are purely advisory and are intended exclusively for research purposes and personal use. Therefore, their proper and lawful use is under the sole responsibility of each customer. The services are provided to adult users, who can only validly place orders. The completion of any form through the website or the sending of an e-mail to Masterpen's e-mail with corresponding content constitute a valid declaration of intent to Masterpen and for this reason the user should do so only after having been fully informed about the process from the available information posted on the website or by contacting Masterpen. When submitting his/her personal information, the user must declare his/her true information. Regarding the retention and use of personal information provided by users, the provisions of article 12 of these terms of use apply.
No Guarantee
Masterpen provides the content (e.g. information, photographs, etc.) available through the website "as is". Under no circumstances, including negligence, shall Masterpen be liable civilly or criminally for any damage (incidental, special or consequential, which indicatively and not restrictively, alternatively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered by a visitor of the website or a third party due to a cause related to the operation or not and/or the use of the website and/or inability to provide products and/or information made available by it and/or any unauthorized third party interventions on products and/or information made available through it.
Although reliable scientific sources are used for the provision of its services by Masterpen and great efforts are made for the scientific integrity of the final result, the content of the papers and any kind of information or educational material included in Masterpen and in the studies and essays carried out in any way they appear, should under no circumstances be considered as valid information, advice or as an admonition to a specific action. Moreover, all information, presentations, texts and educational materials provided by Masterpen are by no means unique or exclusive in relation to any subject. Masterpen assumes no responsibility for the use of this information by its customers. It is emphasized that all services provided through Masterpen are exclusively advisory in nature and should be used as tools and bibliographic references in order to support the user in his/her studies, academic research and the writing of his/her own papers. All texts, presentations or other works created at the request of Masterpen customers are for personal use, educational or research purposes and should under no circumstances appear as works created by customers. Masterpen does not guarantee in any way the performance of the customer of its services or any success in relation to his studies. By accepting these terms of use, the user expressly acknowledges and accepts that all services provided are in no way complete works of any kind, nor are they intended to be presented as such.
Masterpen expressly prevents you from and is not responsible for any case of plagiarism, academic fraud or other illegal or misuse of the services by the user in general and assumes no responsibility whatsoever for any form of sanction that the user may suffer (civil, criminal or administrative) from the use of its services contrary to these terms or the law. In any case, the extent of Masterpen's liability towards the user of the services it offers may in no case exceed the amount paid by the user.
Intellectual Property Rights
All content of masterpen.gr website, including distinctive titles, trademarks, images, graphics, photographs, drawings, texts, etc. are the intellectual property of Mastepern and are protected by the relevant provisions of Greek law, European law and international conventions. Any copying, transfer or creation of derivative work based on this content or misleading the public about the real provider of the website is prohibited. Reproduction, republication, uploading, announcement, dissemination or transmission or any other use of the content in any manner or means for commercial or other purposes is permitted only with the prior written consent of Masterpen or any other copyright holder. The names, images, logos and distinctive features listed and describing the Masterpen website or services are assets of Masterpen or third parties respectively, protected by relevant trademark, industrial and intellectual property and unfair competition laws. Their use on the website does not in any way provide permission or right to use them by third parties and any violation of the rights of these creators in any way incurs the responsibilities and penalties set by law.
Masterpen retains full copyright to all works it produces in execution of customer orders placed through the website. In particular, all kinds of intellectual works created by Masterpen's partners at the request of its customers remain the intellectual property of Masterpen and each client is granted a limited license to use the licensed intellectual works solely as a bibliographic reference for personal use and for research or educational purposes, i.e. as supporting tools for his studies. It is explicitly clarified that under no circumstances may the delivered works be presented as creations of the customer or used for commercial or speculative purposes.
Obligations - User Responsibility
The user agrees and undertakes to use the services, information and data of the website as provided by law and based on the rules of good faith and business ethics, while committing to comply with the rules of ethical conduct (Netiquette). It is obliged not to use the website to send, publish, send an e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, harassing, libelous, defamatory, vulgar, obscene, libelous, violates someone else's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements); infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties; contains software viruses or any other code, files or programs designed to interrupt; damage, destroy or obstruct the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content used to collect or store users' personal data. In the event that any third party takes action against Masterpen in order to obtain satisfaction from the infringement of any of its legal interests, which falls within the scope of the user's responsibility according to this article, Masterpen reserves the right to take recourse against such user.
Costing process
In order to start the costing process of a project of any nature, the client must initially fill in and submit electronically a form (option "Free Costing") with the required information (name, type of work, academic level, faculty, number of pages, number of bibliographic references, language of writing, any specific job requirements, delivery deadline, attach files related to the work being carried out and enter his e-mail (email). In this respect, it should be noted that, due to the nature of the services provided, costs cannot reasonably be determined in advance. However, the entry in the above costing form of the above data aims to calculate the cost of the project, which is calculated based on the type of work, the extent and language of the required bibliography, the number of pages of the final project, the time available until the delivery of the project and any other particularities of the project. For this reason, the information provided by the customer at this stage and submitted to Masterpen cannot be modified on behalf of the customer. If, for any reason, during the implementation of the project, the client decides to modify the data initially submitted to Masterpen, the project to be delivered is re-priced according to the new data. After the successful submission of the above form (option "Free Costing"), the details of the project are now visible in the system and are examined by the authors. The customer is advised to delete any personal information included in the work-related files that he may have attached when submitting his request through the form (option "Free Costing") as these are now accessible to Masterpen partners.
After Masterpen's qualified partners review the information the customer will submit to the Masterpen platform, they will begin sending offers to MasterPen's email address which in turn will send them the best possible offer from the most suitable author based on their job requirements.
Please note that the completion and submission of the "Free Costing" form aims at expressing interest on the part of the client to receive an offer for the project he wishes to be implemented in the context of market research and in no case binds the client to start cooperation with MasterPen. Only if the customer requests that the project be assigned to the business will they be asked by MasterPen to pay a deposit to begin the project. The amount of the deposit is determined after MasterPen arranges with the customer.
It should be noted that customers who do not wish to fill in and submit the Free Cost Accounting form, are given the opportunity to send the required information, in order to cost their project, to the email address support@masterpen.gr. support@masterpen.gr.
Communication must take place in decent language and no inappropriate behavior is acceptable for either side. In case the company is verbally attacked (insults, threats, etc.) it has the right to terminate cooperation with the customer.
Cooperation Process with the customer
If the customer agrees with MasterPen's offer, he must pay the deposit, where the amount is determined after consultation with the company. The preparation of the project begins after confirmation of the advance payment. Once the project is fully completed, the client is required to repay its cost so that the project is delivered to him in the time specified. The project the client receives via email along with the report of plagiarism results.
MasterPen reserves the right to terminate the project agreement at any time for any reason of force majeure or important reason. In this case, i.e. termination of the project agreement through no fault of the customer, MasterPen undertakes to refund to the customer the total amount of money paid up to that time and it is expressly agreed that this satisfies any claim of the customer in general and MasterPen is fully released from any obligation arising from the preparation of the project.
If up to thirty (30) days from the day following delivery of the project to the client, it is deemed necessary to revise parts of it, Masterpen undertakes to make three (3) free corrections through its specialized partners, in accordance with the applicable review policy.
It is expressly clarified that in case of delay in the payment of any instalment, Masterpen reserves the right to extend the agreed delivery time accordingly. If the customer wishes to pay the total amount of the project in more than two (2) instalments, he may inform Masterpen accordingly so that the number, amount and timing of the instalments can be jointly agreed. Also, if requested by the client, the work can be sent printed or registered in any digital medium to an address indicated by the client. In this case, the customer will be charged with the corresponding printing costs or consumables and shipping, for which he will be informed and which must be paid with the last installment.
Payment methods
The payment of the project is made in installments, which must be deposited in a bank account that MasterPen will send to the customer's email.
Refund
The finalization of the order and the payment of the advance payment by the customer is considered the beginning of the execution of the service and after this point until the completion of the project, the amount paid by the customer and corresponding to the advance payment is not refunded. Also, no refund is made if the preparation of the project is completed, it is delivered to the client and the latter pays the second installment. Correspondingly, the executing authority of each other part after the payment of each subsequent installment, constitutes full execution of the corresponding part of the service provided and for this reason no amount is returned to the client after its payment. The only case of refund of the amount paid to the customer is in case of termination of the project by Masterpen without fault of the customer for any reason at any time, in which case Masterpen undertakes to refund the customer the total amount of money paid up to that time. Masterpen is not obliged to refund the customer except in the case mentioned above.
SSL transaction security
The user's connection to this website is secure because SSL (Secure Socket Layer) technology is used. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security check between the data and the server is based on the unique key code ensuring communication. In this way, the data of the user is protected from any unauthorized access or disclosure, loss or misuse, and alteration or destruction.
Personal Data
The management and protection of the personal data of the user of this website is governed by these Terms of Use, defined in European and Greek legislation, as extensively mentioned in the Privacy Policy. Privacy Policy is mentioned.
Ads and Sponsors
The user is aware that advertising and sponsor messages may be posted on the website. In this context, any complaint regarding the content of advertising material on the website should be forwarded to the direct interested parties, since the company bears no responsibility.
Disclaimer of Warranties
The company does not guarantee that the website and all its content and information will be equal to the expectations of the user or that it will be uninterrupted, in time, in security issues or without errors or errors nor does it guarantee the result of browsing this website or the accuracy and reliability of the information provided through it or that errors will be corrected immediately.
The user understands that all material obtained in any way through browsing the website is acquired on his own initiative and that he is solely responsible for any damage that may occur to his computer or damage to data derived from the acquisition of material through the website.
It is also not guaranteed that the website or the servers through which it is made available to the user will be provided without viruses or other harmful programs or applications.
Damage-Compensation
The user of the masterpen.gr shall be liable to Masterpen and its partners for any harm or damage suffered by them as a result of the illegal or harmful use of the website as well as by his/her use of Masterpen's services in an unlawful or unfair manner or in a manner contrary to these terms of use.
Mediation
By using the website, the user agrees that Masterpen has the discretion to require that any disputes arising from the use of the website, the Terms of Use and the Privacy Statement be submitted to the mediation process (Law 3898/2010, as in force), in order to attempt the out-of- court settlement of any disputes that may arise.
Online Dispute Resolution Platform
Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes (Regulation on consumer ADR), established and operates a single platform for the online resolution of disputes concerning contractual obligations under online sales or service contracts between a consumer resident in the Union and a trader established in the Union. The ODR platform covers the whole of the EU and aims to resolve disputes between consumers and traders out of court online. To access the ODR platform click here. For more information click here. click here. For more information click here.
Reservation of Rights
Masterpen reserves all its legal rights not expressly mentioned in these terms of use.
Applicable Law and Jurisdiction
These terms are governed by Greek Law and in case any of them appears to be invalid and / or unenforceable even partially for any reason, the other terms are not affected by it and continue to have full effect. For any dispute that may arise from them, the courts of the city of Drama are competent.