INTRODUCTION 

Welcome to Masterpen, a platform that connects students and writers to receive and provide academic writing services. Masterpen is a platform that collaborates with clients and freelance writers to improve the Client’s educational standards. Our website allows Clients to search for freelance writers and freelance writers looking for Clients.

General Rules

By visiting our website, it is accepted that these terms and conditions have been read, understood and agreed to, that the user is over 18 years of age, that he/she agrees not to use the services provided unlawfully and that he/she will apply common sense and judgment during use, including any personal data that may conflict with these terms and conditions.

The use of this website and the provision of the company’s services are intended solely for lawful purposes. The customer-user undertakes not to use the services provided and the website in a manner that is malicious and/or illegal, and by applicable national, European, and international law.

The customer-user must use the services provided and the website prudently, reasonably, and legally. They must not provide the collaborating writers-experts with any sensitive personal information of their own or of third parties that is not required for the fulfilment of the company’s services or violates the terms of use.

The customer-user must carefully read the following terms before gaining access to the services provided by the company, as they constitute a binding legal agreement between them and the company. By clicking on the “Accept” or similar button or checkbox or by accessing the Services, the user agrees that he/she has read, understood and agreed to these Terms and that he/she understands that any personal information he/she provides may be treated as provided in our Privacy Policy. If he/she does not agree to these Terms, he/she should not request access to or use this website.

By browsing or accessing and using the website, you acknowledge that:

• You have read, understood and agree to be legally bound by these Terms, together with the Refund Policy, Privacy Policy, Cookies Policy, Code of Conduct and any other terms for specific services provided on the Website.
• You are at least 18 years of age (or the age of majority in your country) or, if you are under the age of majority, you have read these Terms and the aforementioned documents with your parent or guardian and that your parent or guardian has agreed to them on your behalf before use and that your parent or guardian has agreed to them on your behalf before use.
• You agree to use the Service only for lawful, personal, and informational purposes.
• You agree that you will not use the Service in any manner that is malicious or that violates any applicable local, state, national, or international law.
• In addition, you agree to exercise common sense and judgment when using the Services and not to disclose to Experts any information, including any personal information (yours and others), the disclosure of which is not required by the Services or may be in conflict with these Terms.

• Intellectual property rights

The content of this website (documents, texts, trademarks, etc.) is the intellectual property of Masterpen. Once published on it, a finding which the user/visitor expressly and unreservedly accepts by approving this agreement, provided that no relevant third-party rights arise.

The name Masterpen is legally registered in the database of the Hellenic Telecommunications and Post Commission (EETT) as a legally registered trademark.

The protection of any third-party rights on the website is the sole responsibility of the beneficiaries.

It is expressly prohibited to use, copy, store, reproduce, republish, transmit, publish, download, translate and modify part or all of the content of the website and the services offered on it in any way without the prior written permission of Masterpen.gr.

Otherwise, and in particular, if a third party systematically extracts all or part of the content of this website, the administrator of Masterpen may deactivate their account without notice, while reserving the right to exercise any other legal right.

Exceptionally, the individual storage and copying of parts of this content for personal use is permitted, in the absence of any intention of commercial exploitation and mandatory indication of its source of origin. This action does not constitute a grant of intellectual property rights on the part of masterpen.gr.

The website uses images, etc. that belong to Masterpen and has a special license for this and for their use, without in any way affecting its moral rights. However, it may not republish them without its consent.

• Limitation of liability of Masterpen.gr

Masterpen is not responsible for any damage and/or any other negative consequence that may arise from access to it and/or the use of the information and services provided therein.

The content of the website is provided in this form and may at any time be modified by the administrator or corrected for any errors. No guarantee is provided by Masterpen for the accuracy, completeness and availability of the content of the website or that any other linked website is free from any viruses. Consequently, no claim for compensation exists against Masterpen by the user/visitor, who is responsible for restoring it.

Masterpen may publish content with the sole purpose of informing its visitors and users. No guarantee is provided regarding the suitability, completeness, lack of errors or the adequacy of these documents.

All information and content on the website are for informational purposes only. The writers and the editorial team do not provide any other advisory or non-advisory service other than that indicated and are not liable for any damages resulting from any act or omission based, in whole or in part, on information provided by the Website.

Masterpen collaborates with third parties (natural and legal) at all stages of the collection, processing and distribution of its voluminous content. Therefore, it is not able to provide any express, indirect or arising from the circumstances or its reliability guarantee for their accuracy, security, suitability and quality.

The interconnection of the website with others through links is carried out only for the convenience of users – visitors. The Company is not liable for any direct or indirect damage to users – visitors, resulting from the use of the possibility of connecting to another website through links or from the use of data and information contained in any similar website.

The verification of the information provided by the website is the exclusive responsibility of the users/visitors, who can submit any observations or suggestions for corrections to its administrator.

• User/Visitor Responsibilities

The user/visitor is obliged to use the website exclusively for lawful purposes and by the rules of Greek, EU and international law, in particular the legislation governing telecommunications, acting in good faith and by good morals. The visitor must refrain from any illegal and abusive behaviour during the use of the website and about it, as well as from adopting unfair competition practices or other practices that are contrary to the law and that may cause consequences or harm to other visitors or malfunction of the website and consequently to Masterpen.gr.

Hereby, the user/visitor expressly and unreservedly accepts the international nature of the internet and is bound to comply with the rules of ethical behaviour. If a user/visitor wishes to send information, texts, etc., to a third party by private message or in any other way, he/she is personally responsible for their content. Any publication or sending on his/her part requires the right to transmit the content based on the law or any agreement.

In any case, the content of the above-mentioned elements is prohibited:

• To be illegal, abusive, vulgar, pornographic, threatening, defamatory, annoying, harmful to minors, or to express national, racial or other discrimination,
• To infringe intellectual or other property rights of third parties, including trademarks and secrets, as well as patents,
  To include any virus, harmful software or code (malware), unsolicited advertising material (pop-ups) and unsolicited mass mailing (spam) that may cause either temporary or permanent damage/malfunction to any equipment (hardware and software) of a computer and in general electronic devices or delays, interference and interruptions in the functions of servers or any telecommunications network,
• To cause either temporary or permanent damage/malfunction to any equipment (hardware and software) of a computer and, in general, electronic devices or delays, interference and interruptions in the operations of servers or any telecommunications network,
  Contain a false statement regarding the user’s identity or an impersonation of any person (natural or legal).
  Anyone who delivers or publishes material through the website consents to the permanent, non-exclusive, irrevocable and free license to reproduce, distribute and publicly display it on the website or similar cooperating sites. No compensation is due for this purpose, unless otherwise agreed. Intellectual property rights remain with their owner, while Masterpen may report their details upon their consent.
  Masterpen is obliged to refrain from using the website if it may result in the commission of any criminal offence or civil/administrative procedure, as well as infringe any right or legitimate interest of Masterpen or a third party.

If a third party takes legal action against Masterpen for an issue that is due to the responsibility of the user/visitor, Masterpen reserves the right to bring an action against the user/visitor. It reserves the right to request compensation from the user/visitor for violation of the terms of use and any legal consequences.

By accessing the website, the user/visitor expressly and unreservedly accepts that these terms are fair and proportionate, while Masterpen has the right to remove, disable or limit access to the material submitted by the user/visitor, if it believes in good faith that it violates the terms of use.

Any objections or disagreements are submitted in writing to the email of Masterpen for further clarification.

• Hyperlinks

Access to third-party websites via links is made with the sole purpose of facilitating users/visitors during their browsing. It does not constitute acceptance or approval of the content of these websites. Masterpen bears no responsibility for the content and the personal data management and privacy policy of these third-party websites. The user/visitor bears sole responsibility for accessing these websites.

• Security and operation of the website

Access to the website is provided exclusively at the initiative of the visitor/user, who is solely responsible for having the necessary equipment, software, telecommunications equipment and any service necessary to gain access to the website. Furthermore, the user is responsible for protecting their system from viruses and other malicious software.

Masterpen has taken, to the extent possible, all necessary measures, including upgrading protection systems and using anti-virus programs, in order to ensure high-level security and protection of the website from viruses and other malicious software. Furthermore, Masterpen controls access to the websites with security systems to prevent attacks and other unauthorised actions.

Masterpen does not guarantee that the content of the website is free of viruses or other harmful elements and is not responsible for any damage caused to the aforementioned user’s equipment, software or files, due either to use/copying/loading or to alteration or infection with viruses or other unwriterized third-party interventions in files and information available through the website, as well as for any damage that the user may suffer from the above causes.

• Applicable law and other terms

These terms and their amendments are supplemented, where and when deemed necessary, by Greek and Community law, as well as international treaties.

Masterpen takes every possible action to develop, update and improve the services provided and the website. The aim is to provide the safest possible environment for users, by law. However, according to common experience, there is a possibility that errors and malfunctions may occur in the content of the website or its server.

TERMS OF USE AND CONDITIONS

These terms and conditions apply to the use of our website (Masterpen.gr) and should be read carefully. By visiting our website, you agree to the content of these terms and conditions as a condition.

Our website is not accessible to users located in areas where such activity is illegal, as we have every right to apply strict and exclusive rules.

Any Service Order is exposed to content that is not under our supervision or control and for which we are not responsible, even if it is inaccurate, offensive or indecent.

Our website, services and access to it are strictly prohibited to persons located, residing or citizens of areas where such services are considered illegal according to applicable local, national or international law. This includes but is not limited to jurisdictions with regulations that prohibit the provision, facilitation or use of academic writing services or any other activity on our platform.
You must not access, use or benefit from our website or services in any way if you are a resident, citizen or resident of a restricted jurisdiction. It is your responsibility to ensure that your access to and use of our platform complies with the laws and regulations applicable to your location and jurisdiction.
We hereby reserve all rights to monitor and track or implement restrictions that may prevent access to websites in restricted jurisdictions, which may include, but are not limited to, geo-location technology, IP blocking or otherwise, to ensure compliance with the stated legal and regulatory requirements.
Any attempt to circumvent these restrictions—such as using VPNs, proxies, or any other method of hiding your location—will be considered a direct violation of these Terms of Use and may result in the immediate suspension or termination of your access to the website and services.
By accessing our website or using our services, you represent and warrant that:
Your use of the platform does not violate any laws, regulations, or restrictions in your jurisdiction.
You do not reside in or are otherwise subject to the laws of a restricted jurisdiction.
Any violation of this section may result in legal action against you, including civil or criminal liability, under the applicable laws of your country. Masterpen disclaims all liability due to unauthorised access or illegal use of our services.
If you are unsure about the legality of using our services in your country, we recommend that you contact a lawyer before accessing the services.

Definitions

1.1 The “Website” Masterpen is the online platform provided by E-Biz Partners, on which students and writers interact. It includes all pages, content, features, tools and services accessible through the domain. The website serves as a means of communication, transactions and project management between students and writers.

1.2 “Services” means our various services, such as documents, work, recordings, research proposals, writing, etc., requested by the Client.

1.3 “Client” means any natural or legal person who has registered on our website and has accepted these terms and conditions.

1.4 “User” means any natural or legal person who has visited our website and has accepted these terms and conditions.

1.5 “We” or “our company” means the writing services centre, which provides writing solutions and assistance to a wide range of activities and clients and helps them fulfil their academic obligations, applying the law and regulations.

1.6 “Writer” or “Specialist” means any natural person who collaborates with our company in any employment form (employee, external partner, etc.) and provides writing services to the Client, according to the company’s rules.

1.7 “Order” means the client’s electronic request for the provision of specific services by the company, which is recorded in a special electronic form on our website, including all information related to this request.

1.8 “Delivery of services” means the creation, writing or any production, in whole or in part, of the requested work, for a fee.

1.9 “Production of services” means the effectiveness of a service, i.e. the completion of the requested academic service, not to submit to a university or school or college for the acquisition of a diploma, degree or any other related advantage, but to satisfy the Client’s request and help him/her in his/her academic skills.

1.10 “Illegal services” means services such as plagiarism (reproduction of work without contribution), collaboration between third parties without relevant writerization or permission, copying (reproduction of a third party’s service with or without permission), presenting a third party as that of the contestant with the aim of misleading, writership fraud when a third party undertakes to complete an activity for money, falsification of data to draw incorrect conclusions, etc. Such services are prohibited both for the company and for any interested party collaborating with it.

Information and Services Provided

Masterpen is committed to the accuracy, truthfulness, completeness and validity of the information provided on the website, with regard to the transactions provided through it, as well as with regard to the existence of the essential characteristics that are described for each service it offers. Masterpen.gr, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake/omission according to common experience and logic and is entitled to correct them whenever it becomes aware of their existence. It is also not responsible for any technical or typographical errors that have escaped attention or have arisen unintentionally or due to any interruptions in the operation of the website, due to force majeure.

Through the website, the user has the opportunity to receive support services when writing student, undergraduate, postgraduate and doctoral theses, such as, but not limited to, the provision of bibliography, philological editing and text typing, statistical analysis and essay writing. The services provided in the preparation of scientific essays, studies, and research papers are purely advisory and are intended exclusively for research purposes and personal use.

The Products provided to our customers should not be used by the Customers as their own original work. On the contrary, they should be used as samples or for reference purposes.

All works are provided exclusively as an example of research, reference for learning purposes or as a sample of how to perform an academic work. Before completing the payment and order, the Company is the sole and exclusive owner of the intellectual property for the Product.

The Product may not be reproduced, modified, distributed or displayed in any way on the Internet or printed form beyond a reasonable limit necessary for personal use.

Therefore, the correct and legal use thereof is under the exclusive responsibility of each customer. The services are provided to adult users, who can only submit valid orders. Completing any form through the website or sending an email to the Masterpen email address with corresponding content constitutes a valid declaration of intent to Masterpen, and for this reason, the user should proceed with it only after being fully informed about the procedure from the available information posted on the website or through communication with Masterpen.gr. When submitting his personal information, the user must declare his true information. Regarding the observance and use of personal data provided by users, the provisions of Article 12 of these terms of use apply.

Terms of Service

Masterpen provides the content (e.g. information, photos, etc.) available through the website “as is”. Under no circumstances, including in the event of negligence, Masterpen is liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not limited to, alternatively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that a visitor to the website or a third party may suffer due to a reason related to the operation or non-operation and/or use of the website and/or the inability to provide products and/or information available from it and/or from any unauthorized third party interventions in products and/or information available through it.

By making a payment for an order, you agree that it is for personal, non-commercial use only. The payment reflects the time and effort invested in conducting relevant research, writing and maintaining the product and ensuring its timely delivery.

Although Masterpen uses reliable scientific sources to provide its services and makes great efforts for the scientific integrity of the final result, the content of the works and all kinds of information or educational material included in Masterpen and in the studies and essays prepared in any way and if they appear, should in no case be considered as valid information, advice or as a recommendation for a specific action. Moreover, all information, presentations, texts and educational material provided by Masterpen are in no way the only or exclusive information regarding any subject. Masterpen assumes no responsibility for the use of this information by its customers. It is emphasised that all services provided through Masterpen are exclusively advisory in nature and should be used as tools and bibliographic references in order to support the user in his studies, in his academic research and in the writing of his own papers. All texts, presentations or other works created upon request of Masterpen customers are intended for personal use, for educational or research purposes and in no case should they appear as works created by the customers. The Products provided to our customers should not be used by the Customers as their own original work. On the contrary, they should be used as samples or for reference purposes.

Reproduction, modification, distribution or display of the Product in any way on the Internet or in printed form beyond a reasonable limit necessary for personal use is not permitted.

All works are provided solely as an example of research, reference for learning purposes or as a sample of how to perform academic writing. Before the completion of payment and order, the Company is the sole and exclusive owner of the intellectual property for the Product.

Masterpen does not guarantee in any way the customer’s performance of its services or any success in relation to their studies. By accepting these terms of use, the user expressly acknowledges and accepts that all services provided do not constitute in any way completed works of any kind, nor are they intended to be presented as such.

Masterpen expressly disclaims and is not responsible for any case of plagiarism, academic fraud or other illegal or generally bad use of the services by the user and assumes no responsibility whatsoever for any form of sanction that the user may suffer (civil, criminal or administrative in nature) from the use of its services provided contrary to these terms or the law. In no event are the works provided by Masterpen intended for immediate or substantial submission as an assignment by the Client. The Company is not responsible for the metadata of the Product. It is strongly recommended that you create a new file before using the Services.

In any case, the extent of Masterpen ‘s liability to the user of the services it offers can in no case exceed the amount paid by the user.

By browsing or accessing and using the website, you acknowledge that:

• You have read, understood and agree to be legally bound by these Terms, along with the Refund Policy, Privacy Policy, Cookie Policy, Code of Conduct and any other terms for specific services provided on the Site.
• You agree to use the Service only for lawful, personal and informational purposes.
• You agree that you will not use the Service in any manner that is malicious or that violates any applicable local, state, national or international law.
• We reserve the right to terminate any agreement, contract or arrangement with any person who copies or attempts to pass off any Product as their original work.
• You also agree that any Product delivered by us may not be transferred to any third party, nor distributed in any manner for payment or any other purpose.
• You also acknowledge that if we suspect that a Product has been distributed or used by you in a manner inconsistent with these Terms and/or is plagiarised in any way, we reserve the right to refuse to perform any further work for you and/or provide you with any Services.
• You agree that all Products and/or any other written materials provided to you by Masterpen.gr are intended for research and/or reference purposes only and should not be represented as your original work. That is, they are provided only as a template or example for research use. They may be used as a reference for writing your research or for inspiration, but must be properly cited or paraphrased.
• We do not condone, encourage, or knowingly engage in plagiarism or other forms of academic fraud or dishonesty. We strictly observe and comply with all copyright laws and will not allow any customer to commit plagiarism or violate copyright laws.
• Our company, and any of its subsidiaries and affiliates, are not responsible for any unethical, illegal or inappropriate use of products and written materials obtained from our website. This includes, but is not limited to, plagiarism, legal actions, poor grades, expulsion, academic probation and loss of scholarships, awards, grants, prizes, titles, positions, failure, suspension or any other disciplinary or legal action. Users are solely responsible for any and all disciplinary actions resulting from inappropriate, unethical and/or illegal use of the products.
• The Company makes no representation or warranty as to the professional accreditation, registration, or licensing of any Freelance Writer.
• Furthermore, you agree to exercise common sense and judgment when using the Services and not to disclose to Experts any information, including any personal information (yours or others), the disclosure of which is not required by the Services or may be in conflict with these Terms.
• MasterPen prohibits Experts from knowingly assisting a student to cheat, plagiarise, or engage in activities that violate the academic policies of the educational institution to which the student belongs. If a Masterpen’s Expert who is found to be knowingly assisting a student to cheat, they will be immediately removed from the writing team.
• The Website is only a platform and will in no way be a party to any contracts entered into by Writers and Clients or any other services or materials provided by the Independent Writer.
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Termination and Discontinuation of Services

We reserve the right to suspend or terminate your ability to use our Services:

• If you refuse to cooperate during the ordering process,
• If we suspect that you are involved in any fraudulent transactions,
• If we detect rude and/or inappropriate behaviour, abuse of freelance writers and/or Company employees.
• Attempting to contact the writer by means other than those provided by the website functionality will be considered a violation of these Terms.
• If you use the Product in a manner that harasses the Freelance Writer or the Company.
• If you do not respect the privacy of the Company and the Writers
• If you engage in unsolicited, rude or abusive communication or interaction with the Writers in any unlawful, disrespectful, offensive, or harmful manner.

Scope and restrictions of use

When using the Services, both Customers and Writers agree that they will:

• Comply with all applicable laws, including, without limitation, privacy laws, copyright laws, anti-spam laws, tax laws, etc.
• Use the Services and the Site in a manner that is lawful, relevant and appropriate under applicable law.
• Any use of the Site that the Company, in its sole discretion, deems inappropriate and/or offensive may result in suspension and/or deactivation of the Client and/or the Freelance Editor with or without notice.

Academic Integrity

Academic integrity is the foundation of a sound education. It includes acting with honesty, integrity, and fairness and upholding professional and ethical standards in all academic matters. Under this Code, all forms of academic dishonesty are strictly prohibited.

The Site must not be used for activities related to academic dishonesty. Our Service is intended to support and guide Clients in their educational pursuits while maintaining academic integrity.

Fair Use Policy

The services provided by Masterpen are intended for legal and ethical purposes only. That is, the deliverables (the “Product”) are intended for personal use only.

The Product is intended to serve as a reference, guide and inspiration and as an example only. Presenting the Product as your original work or claiming copyright and intellectual property ownership is strictly prohibited.

We do not encourage or knowingly participate in plagiarism or other acts of academic fraud or dishonesty. We do not engage in unsafe practices that would constitute a violation of academic ethics, and we maintain a subsidiary role towards our clients.

Masterpen does not support the inappropriate use of our services and/or materials in any way that constitutes academic fraud, plagiarism or any activity that may be considered to violate the rules and regulations of your institution. It is the sole responsibility of users to ensure that the use of any offered services does not violate the policies and standards of their respective institutions.

The services we provide to our clients are intended to be used only as model projects that will help them understand how to approach the topic of their work, to study the indicative structure and bibliography in order to write their work. That is, all projects and/or any other written material delivered to our clients is intended only for research and/or reference purposes, and we do not encourage them to be used as their intellectual creation, i.e. as their original work.

Any other use of the material, including publication or redistribution without proper attribution, is a violation of this Fair Use Policy and may violate academic integrity policies or copyright laws.

By accessing or using our services, you acknowledge that the work you receive is provided solely for your personal, non-commercial use and serves as a tool to guide you in writing your work.

However, our approach to the subject matter of the work does not prevent clients from approaching the subject matter from their perspective and developing it differently. The work provided to clients is essentially considered a starting point for writing their work, with additional research if deemed necessary.

We encourage students to study, discuss, and build on the concepts presented in the work provided by our writers to develop their own work. Similarly, it is the responsibility of writers to ensure that the content produced meets ethical and professional standards and is free from plagiarism.

Here is a guide to using the standard assignment you receive from the company:

• Study the entire assignment and form an idea of how the topic was approached.
• Read the assignment again, noting the most important points for each paragraph.
• Try to generate original ideas and arguments for each of the important points
• See the sources of information and be sure to replace them with your own.
• Use the sources to draw new sources for further research.
  Collect all the information that answers the topic of your assignment and compose your assignment.

We point out that the product provided will help you understand the topic of your assignment, enhance your grade performance and successfully respond to your exams.

The following actions are strictly prohibited:

• Reselling or distributing purchased Products or related materials to third parties.
• Presenting the Product as your original work or claiming copyright and intellectual property ownership
• By ordering Masterpen services, you acknowledge and agree to this Fair Use Policy and assume full responsibility for how the products you receive are used. Failure to comply with the guidelines outlined in this Code will result in immediate and permanent exclusion from our Site.

If you have any questions regarding the proper use of our services, please contact us before placing your order.

Compliance with Laws and Regulations

You must comply with all applicable laws, regulations, and guidelines of academic institutions when using our Service.

By using our Service in violation of this Code, you acknowledge that you may be subject to sanctions as described in your academic institution’s regulations and relevant state law. You agree to indemnify and hold the Site, its affiliated entities, and individuals harmless from any liabilities arising from your failure to comply with this Code.

Costing process

To start the costing process of a project of any nature, the client must first complete and submit electronically a form (select “Free Quote Form”) with the required information (name, type of work, academic level, number of pages, number of bibliographic references, language of writing, any special work requirements, delivery deadline, attach files related to the work being carried out and indicate his/her email address. At this point, it should be emphasised that due to the nature of the services provided, the cost cannot reasonably be determined in advance. However, the entry of the above information in the above costing form aims to calculate the cost of the project, which is calculated based on the type of work, the extent and language of the required bibliography, the number of pages of the final project, the time available until the project is delivered and any other project specifics. For this reason, the information that the client will enter at this stage and submit to Masterpen cannot be modified by the client. If, for any reason, during the implementation of the project, the client decides to modify the information that he initially submitted to Masterpen, the project to be delivered will be re-costed according to the new data. After successfully submitting the above form (selecting “Free Quote Form”), the project details are now visible in the system and are reviewed by the writers. The client is also advised to delete all personal information included in the files related to the work that he may have attached when submitting his request through the form (selecting “Free Quote Form”), as Masterpen associates now have access to it.

After the specialised associates of Masterpen review the information that the client will submit on the Masterpen platform, they will begin to send offers to the email address of MasterPen, which in turn will send him the best possible offers from the most suitable writers based on the requirements of his work.

After submitting the request for a free quote, our writers will send their offers to the Masterpen platform, which you will receive at your email address. You will then be able to select a writer according to their offer and their profile.

It is noted that the completion and submission of the ‘’Free Quote’’ form aims to express interest on the part of the client to receive an offer for the project he wishes to implement in the context of market research and in no way binds the client to start a collaboration with MasterPen. Only if the client requests that the project be assigned to the company for implementation, MasterPen will ask him to pay an advance payment to start the preparation of the project.

Client and Writer Responsibilities

The order is placed by completing the free quote form provided on the Website and in no other way.

The free quote form must include all necessary information, such as the type of work, the subject and the deadline. It is the client’s responsibility to ensure that all information provided in the free quote form is accurate, complete and final. It is important that the client carefully completes all fields in the free quote form. It is his responsibility to ensure that the information provided in the free quote form is presented in a format that allows the Freelance Writer to provide him with the correct result.

Please note that once the writer has started working on the order with the agreed specifications, no further additional instructions will be taken into account by the writer. If additional instructions are given or changes to the original instructions are requested, an additional charge will be made by the writer to the client. Any failure or delay in providing the required information by the client will result in a delay in the completion of the project. In such a case, the writer, as well as Masterpen.gr, shall not be held liable.

The writer is also prohibited from changing his offer after it has been accepted by the client. This offer is final and irrevocable. It is his responsibility to study and correctly evaluate the requirements of each order and not the company or the client.

If the Client requires the use of specific resources and information that require payment for the successful completion of the project, the Client must provide these resources (electronic or otherwise), and the cost must be borne by the Client and not the writer or the company. If specific resources are not requested by the client, the writer is responsible for finding them, provided that they are scientific, valid and verifiable and are not detected by artificial intelligence detection tools.

Modifying order details

We reserve the right to verify the details of an order after payment to ensure that the customer’s requirements are met. If any discrepancies are identified, we reserve the right to modify the order to meet the customer’s specifications.

Client cooperation process

Once the customer selects a writer and deposits the specified deposit, the selected writer is notified, and the project begins. The development of the project begins upon confirmation of the deposit. Once the project is fully completed, the customer is asked to repay the cost of this, so that the project is delivered to them at the specified time. The customer receives the project via email.

MasterPen reserves the right to terminate the project development agreement at any time for any reason of force majeure or good reason. In this case, i.e. termination of the project development agreement through no fault of the client, MasterPen undertakes to refund to the client the total amount of money that he has paid up to that time and it is expressly agreed that in this way any general claim of the client is satisfied and MasterPen is fully released from any obligation arising from the development of the project.

If, within thirty (30) days from the day following the delivery of the project to the client, it is deemed necessary to revise parts of it, Masterpen undertakes to proceed through its specialised associates to three (3) free corrections, according to the revision policy applied.

It is expressly clarified that in the event of a delay in the payment of any instalment, Masterpen reserves the right to a corresponding extension of the agreed delivery time. If the client wishes to pay the total amount of the project in more than two (2) instalments, he may inform Masterpen accordingly, so that the number, amount and time of payment of the instalments can be jointly agreed. Also, if requested by the client, the project can be sent printed or recorded on any digital medium to an address indicated by the client. In this case, the client will be charged with the corresponding printing or consumable materials and shipping costs, of which he will be informed and which must be paid with the last instalment.

Communication between the client and the writer

Communication must be carried out in polite language, and no inappropriate behaviour is acceptable for either party. If the company receives verbal attacks (insults, threats, etc.), it has the right to terminate cooperation with the client.

If the client constantly annoys the writer with abusive behaviour or repeats the same messages and discourages or distracts them, the company intervenes to bring the client into compliance or terminates cooperation.

Delivery of material by the client

In case the client requires the use of specific bibliography or data and information that requires payment for access, the client must provide these resources (electronic and otherwise), and the cost must be borne by the client and not the writer or the company.

If specific resources are not requested by the client, the writer is responsible for finding them, provided that they are scientific, valid and verifiable and are not detected by artificial intelligence detection tools.

• For orders that expire within 12-24 hours, the Client must provide the material within 30 minutes of placing the order.
• For orders 24-72 hours, within 1 hour.
• For orders that expire 72 + hours, within 2 hours.

If the Client has not provided material within the deadline, additional payment and/or time will be required to complete the order. The Company is not responsible if the Order instructions have changed or are incorrect from the beginning. If the Client adds additional material after the work has been delivered, all funds may be released to the creator if the original instructions have been followed.

Order Delivery

We strive to deliver orders promptly and according to the specifications outlined in the agreement between the client and the writer. However, it is the client’s responsibility to ensure that delivery channels, such as the email addresses provided, are valid and correct. We are not responsible for any delay or problem caused by the client’s error or omission to provide the correct information, spam filters, internet outages or other issues affecting delivery. Customers should contact our support team immediately in case of any issues with the receipt of their order.

The Customer is obliged to collect the delivered product promptly once it becomes available and to inspect it. Failure to access or confirm delivery within the stipulated time may result in the order being marked as completed.

The Customer is responsible for the timely collection of the product after delivery.

All orders are delivered via email. Once the order is completed, the Customer will receive a notification via email.

Customers should carefully review each draft they receive during the progressive delivery of the order and provide feedback before the writer completes the work.

Once the writer receives the full agreed-upon amount, the work is considered completed.

If the Customer has any complaints regarding the quality or lack of timely execution of the work delivered, refund and/or dispute resolution may be addressed by our refund policy.

By using our Website and Services, you agree to be bound by this Delivery Policy and to take all reasonable steps to facilitate an efficient and successful delivery process.

Progress Tracking

The Customer can track the progress of their orders through partial deliveries. They can also contact Masterpen support via any of the available communication channels to receive updates on the status of their order. By placing an order on the Website, the Customer acknowledges that it may take a few hours to receive a response from the Writer.

If the Customer continuously annoys the Writer with abusive behaviour or repeats the same messages and discourages or distracts him, the Writer has the right not to respond, so that he can adhere to the established schedule of partial and final deliveries.

When ordering our Services, you must not send the Editors any content that may be considered unlawful, harmful, threatening, abusive, violent, harassing, tortious, defamatory, libellous, vulgar, obscene, pornographic, slanderous, invasive of privacy or publicity rights, hateful or racist, or sexually or racially offensive.

Review / Refund Policy

At Masterpen, we work for the complete satisfaction of our customers by providing them with the best experience. However, sometimes revisions are required to complete the work according to the customer’s requirements.

Revision Requests: Revisions can be requested free of charge if the work delivered does not meet the specified requirements or if the work contains a significant number of errors. However, it is important to note that we reserve the right to reject revision requests in case the revision instructions differ from the original order instructions. In this case, you will be asked to place a separate order for processing or pay additional costs for the revision. Revisions can be requested directly with the writer through the platform. The client should clearly state the changes that need to be made in such a way that will help the review process function smoothly.

Scope of revisions: Revisions are made to correct errors, cover the original instructions, or improve the content. Revisions are not free when they deviate from the client’s original instructions.

Revision time frame: Revisions requested within 30 days of the order submission date are free. Revisions or changes requested after the 30 period will be subject to an additional fee, determined by the level of difficulty of the revision. Customers are encouraged to review drafts received from writers during the progressive delivery and submit their comments promptly to receive the revised order.

Revision Limitations: We reserve the right to reject or limit multiple revision requests if the customer’s behaviour indicates obvious exploitation of the writer or the revision requests are deemed excessive and unreasonable. In cases where revision requests are deemed unreasonable, we may place limits on the number of revisions or impose additional fees.

Final Approval: Upon completion of the reviews, if the customer does not provide comments within the agreed time frame, the order will be considered complete.

Refund Policy

At Masterpen, we are committed to the safety and satisfaction of all our customers. Our Refund Policy provides a clear framework within which concerns are addressed and issues resolved, reflecting our commitment to transparency and customer satisfaction.

Refunds can be requested at any stage of the ordering process, provided that the request is made by the terms stated below. Each refund request is reviewed individually to ensure fairness for both the customer and the writer.

In case of late submission of the order by the agreed date, a refund will be made. If corrections to the final work are requested after this date, the customer is NOT entitled to a refund, as the final draft has been delivered by the agreed date.

However, delays attributable to the following factors are not eligible for refunds:

• The customer failed to provide basic information or respond late to the writer’s questions.
• Additional revisions or modifications were required to ensure the quality of the final product.
• Unavoidable circumstances, such as unforeseen emergencies, affected the writer’s ability to meet the deadline.
• If the work delivered does not meet the original guidelines, the client may request a revision of the work. Our writers are obligated to make the necessary changes to align the content with the original guidelines.

Refund requests are typically processed within three business days. Approved refunds will be issued to the original payment method within 7-14 business days.

You are not entitled to a refund if:

• You used the Product for personal purposes or as part of another Order on the Site. In this case, at least 70% of the contract price must be released. However, the amount may be modified as per the investigation of the Quality Assurance Department.
• A lower grade than expected is awarded. Please note that we do not guarantee high grades. Our website is a learning platform that works with Clients and Independent Professional Writers to improve the Client’s educational standards. Therefore, we cannot offer a refund for a failed course claim or the like, because the Specialist’s mission is to assist the Client as per the requirements set out in the Order. The Client must observe and comply with the fair usage policy.
• Failure to gain admission to an educational institution or failure in an exam, test or quiz. Please note that we do not guarantee that we will increase your chances of admission or help you succeed in an exam, test or quiz. While we may provide you with some educational materials or information. We are against academic dishonesty; therefore, we do not provide a Product that our Customer can claim as their own or someone else’s work.
• The refund period has expired. Refunds are available within 7 days of the project delivery date. Money can be refunded to the original payment method used for the original purchase. If 7 days have passed since the refund date, we cannot offer you a refund.

The Company cannot be held responsible for bank transfer fees, transfer irregularities and/or possible delays arising due to banking issues.

Intellectual Property Rights (“IPR”) in Products

The intellectual property relating to our website and the products we offer is protected by applicable copyright, trademark and other intellectual property laws. By accessing our website, you agree to be bound by the following terms of use:

• All products delivered through this platform are produced by our writers and are therefore the exclusive property of Masterpen.gr, together with its affiliates and partners. These include written content, designs, trademarks, logos or other proprietary material.
• Upon payment, you are granted a non-exclusive, non-transferable license to use the products delivered for your personal use only and not for commercial purposes. This License does not grant you any ownership rights and is strictly limited to the license terms described at the time of purchase.
• You may not distribute, publish, modify, create derivative works or in any way exploit product or website content without prior written consent from Masterpen.gr. Any unauthorised use of the Company’s intellectual property may result in liability for damages caused by the platform or its subsidiaries.
• The resources and materials provided by the writer, including indicative instructions or reference documents, must not infringe intellectual property rights or violate applicable law. You are solely and exclusively responsible for any losses, claims or liabilities caused by such infringement or violation.
• In case of unauthorised copying, dissemination, downloading or exploitation of the content of the website or the products delivered, legal action will be taken and the damages suffered by the platform will be recovered.
• All intellectual property rights in the Website, including its structure, content and functionality, are owned by or licensed to us. Nothing in accessing the Website will grant you any ownership rights or license to use it, except as expressly stated in these terms.

Intellectual Property Rights (IPR) in the Website

All intellectual property rights in any part of the Website are owned by or licensed to us.

No IPR in the Website (or any part thereof) is intended or is deemed to be transferred to any person accessing the Website.

Except as expressly permitted by these Terms or otherwise agreed with us, you may not copy, distribute or download any content from the Website.

The materials used and displayed on the Website, including, without limitation, text, software, photographs, graphics, illustrations, artwork, video, music and audio, and names, logos, trademarks and service marks, are the property of the Company and are protected by copyright, trademark and other laws.

Any such content may be used solely for your personal, non-commercial use. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or otherwise deal in any such materials without the written consent of the Company.

Website trademarks and all service marks, as well as all related logos, related names, product and service names, designs and slogans are trademarks of the Company.

You may not use such marks without the prior written consent of the Company. All other names, logos, product and service names, designs and slogans on the Site are trademarks of their respective owners.

Legal Action/Liability Policy

We are committed to providing academic writing services of the highest quality. However, our liability is limited to the value of the services provided.

The website only functions as a platform where clients and writers connect. Our role is limited to facilitating communication, processing payments and adhering to the platform’s policies. In no event will the platform be held liable for the content created or the performance of the services provided.

Users are expected to use Masterpen by all relevant laws and regulations. It is the writer’s responsibility to ensure that the work produced meets all academic, professional and legal standards to avoid any disputes or litigation cases.

If the student takes legal action, the writer will be the defendant. The writer, as the creator of the work, accepts full responsibility for any legal actions of the client in case of dissatisfaction, alleged plagiarism or any other issue arising regarding the content delivered. The writer confirms and accepts that he is fully responsible for the quality, originality and compliance with the client’s instructions.

Masterpen is not a party to the contracts concluded between clients and writers. In this way, the platform will not be liable for claims, damages or disputes arising from services provided by writers. All legal disputes will be referred to the writer involved in the order.

In the event of any dispute, Masterpen can provide information such as order details, contact records and other relevant information to assist in the amicable resolution of the dispute. However, the platform does not represent or act on behalf of any party in such proceedings.

Our clients will not hold the company liable for any action or other academic consequences suffered as a result of the misuse of our services. Our services provided are auxiliary and in no way substitute for your role as the writer of the work, and we accept no liability regarding the performance of the grade or your failure.

We will not be liable for any indirect, punitive, exemplary, incidental, special or consequential damages arising during and after the termination of the written contract, including loss of status, loss of degree or college fees, if such unforeseen circumstances arise. This applies equally regardless of whether the liability is actual or perceived and whether either party has been advised of the possibility of such damages.

We are not responsible for any unethical or otherwise inappropriate use of the works and/or other written materials you obtain from the website. This includes plagiarism, poor grades, expulsion, academic disapproval, loss of scholarships, failure, suspension or any other disciplinary or legal action. Customers are solely responsible for any and all disciplinary actions resulting from inappropriate, unethical and/or unfair use of such works.

The Company has a zero-tolerance policy regarding plagiarism, academic dishonesty and fraud. We will not be held responsible for any such unethical and illegal use of our products and website content.

It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content made available through this website.

The Company is not responsible for any results obtained through the use of the Website. We make no warranties, express or implied.

We strictly comply with all copyright laws. Any contrary activity is the sole responsibility of the Customer if it violates our Terms and Conditions.

While we strive to provide high-quality services, we do not represent or guarantee that the website will meet your expectations or requirements.

By accepting this policy, users confirm their respective responsibilities and liabilities regarding the emergence of any kind of legal dispute.

Investigation Policy

We reserve the right to investigate any reports, complaints, and claims and to prosecute violations of the law or other suspected violations to the fullest extent of the law.

When an issue arises, we reserve the right to consider the Client’s performance history and the specific circumstances when applying our policies to determine how strictly we will enforce these policies to achieve a fair outcome for all parties involved.

Writer Responsibility

Writers are very important in ensuring that our platform maintains its quality and reputation.

Writers are committed to:

Proof of originality and authenticity: It is their responsibility to demonstrate to the client that their work is free of plagiarism and that they have not used artificial intelligence tools. Plagiarism and AI Reports are considered evidence. References from reliable programs are accepted, not from free programs that are unreliable and not accepted by the academic community.

Original work: The work delivered by the writers must be original, without plagiarism and the use of AI tools.

Progressive Delivery: They must deliver the orders in parts to the client (2 – 4-part deliveries) and accept requests for corrections until the result meets their expectations.

Deadline compliance: Writers must strictly adhere to the delivery schedule set for each project, making the necessary modifications or corrections if required.

Compliance with instructions: Writers must follow the client’s instructions and not deviate from what has been agreed upon, as they are solely responsible for producing authentic content without plagiarism and the use of AI tools, paraphrasing and writing aids.

Requesting clarifications: They must ask clients to provide them with any clarifications/information/instructions in case they realise that the result will not be up to par with the information provided from the beginning, as they are solely responsible for resolving any problem that arises during the preparation of the project with the client.

Informing about any deviations: Inform the client of any deviations from what has been agreed upon, and in case the client persistently requests that his subsequent request to negotiate the price and delivery time be fulfilled.

Finding a replacement: Inform the company in case of an insurmountable obstacle in the preparation and execution of an order they have undertaken, so that a replacement can be found.

Customer experience: They must make efforts to provide the best possible customer experience and obtain the best possible rating from them.

Order review: Writers are solely responsible to the clients and the company in case of unsuccessful results due to failure to comply with the client’s original instructions and academic standards. The review must be completed within the agreed timeframe and according to the review policy.

Use of valid sources: They must seek information from valid and reliable primary and secondary sources for the preparation of the project.

Mandatory bibliography: They must use the bibliography indicated by the client in addition to any other relevant.

Adaptation of style and approach: They must not use the same bibliography and the same approach (verbal and stylistic) in case of undertaking a project similar or identical to a project already prepared for another client.

Alignment with the rules of writing: When writing, the rules of writing scientific papers and the guides provided by the clients must be followed closely, while Wikipedia cannot be used as a bibliographic source – bibliography, as well as sources of dubious validity and reliability of the writer or sources without a writer.

Professional Communication: The writer must communicate with clients and the company professionally.

Quality Assurance: Writers are expected to deliver high-quality works that meet academic standards. They must provide clients with work that is complete and of good quality.

Liability: In the event of disputes or appeals under this mandate, writers are responsible for the work they produced.

Actions leading to the termination of cooperation with the writer

• Attempting to communicate with the client by means other than those provided by the company’s platform is considered a violation of these terms.
• If you attempt to obtain personal data of the client to bypass the company or accept a proposal to bypass the company from the client, your account will be deactivated by the company without warning.
• If you fail to maintain confidential personal information that comes to your knowledge during the performance of your duties,/or use or abuse it.
• If you refuse to take on orders for which you have submitted a bid. In case of refusal to take on more than 3 orders, your account will be deactivated, considering your participation as spam and unprofessional.
• If you refuse requests for revisions, as long as the client’s revision request does not deviate from their original instructions.
• If you charge additional fees and impose hidden charges after taking the order, unless the clients change their original instructions.
• If you reuse or resell, or publish client work for any reason or purpose.
• If you do not systematically respond to client and company messages.
• If you disclaim your responsibility to clients and the company in the event of an unsuccessful result due to your failure to follow the client’s original instructions and academic standards.
• If you deliver work with plagiarism.
• If you deliver work generated by AI tools (such as ChatGPT and related tools).
• If you use paraphrasing tools such as Grammarly and other tools that are considered writing aids.
• If you display inappropriate behaviour towards the company’s customers and employees
• If you exploit your position and role to serve personal purposes.
• If you engage in or cause any form of fraud, corruption, bribery, conflict of interest, harassment or general deviations from the Code of Ethics and Conduct.

Disclaimer

Although we strive to provide high-quality services, we cannot guarantee the accuracy, quality or results of our products. These products are intended for reference purposes only, and you use them at your discretion and responsibility.

When ordering, you receive content from the writers of Masterpen.gr, who operate as independent freelancers. Therefore, there is no direct supervision or control due to remote collaboration, and the company is not responsible for any delays or for the quality of the services they offer.

You acknowledge and agree that the Site does not guarantee admission to any particular college or university.

Clients are responsible for selecting the appropriate specialist for their needs. Clients should review and investigate the education and experience of each Freelance Writer, as well as reviews from other clients.

We cannot control and are not responsible for any information provided by any Freelance Writer or Client. Furthermore, we do not endorse or make any representations or warranties regarding the reliability of our writers and clients.

We cannot confirm that each Client and each Writer is who they claim to be.

Both Clients and Writers agree and understand that they assume all risks in using the Services (on behalf of Clients) or providing the Services (on behalf of Writers).

Customers understand that they will receive content from experts over whom there is no direct supervision or control, and we are not responsible for such content.

Customers are solely responsible for all information they submit to the Masterpen website.

They assume sole responsibility for ensuring that the Information does not contain material that is unlawful, false, intentionally misleading, defamatory or infringes any third-party right.

Relationship between the Parties

The Company does not act as an employer of any freelance writer. Professionals may use the Site only to provide writing services subject to these Terms.

Accordingly, the Company will not be responsible for any taxes or withholdings, including, but not limited to, unemployment insurance, employer’s liability, workers’ compensation insurance, social security, or payroll tax withholding.

The Platform offers writers the opportunity to be hired by clients as independent contractors.

Communication Policy

All communication between a client and a writer must occur exclusively through our platform. This ensures that everything is recorded and allows us to help resolve any issues or disputes.

For any questions, updates or support of any kind, customers can contact us at the official email address [email protected].

Direct contact outside the platform, for example, phone calls, text messages or personal emails, is not permitted to ensure privacy and protection for all parties.

All communications must be clear, concise and professional. Customers are asked to provide detailed instructions and respond quickly to requests for clarification from writers to ensure the accuracy of the final product. Writers will also use the platform to update progress, submit drafts and resolve customer concerns.

Communication issues, such as non-response to a question and technical issues, can be addressed to the support team via email.

You are expected to adhere to these guidelines to ensure a smooth experience. Any deviation from these guidelines may result in delivery delays.

Warranties

By using our Service, you represent and warrant that you will use it solely for lawful, personal, and informational purposes. You also represent and warrant that you will not engage in malicious activity or violate the academic integrity policies, honour codes, or any other conduct policies of your school, university, or academic institution.

You represent and warrant that you will not use our Service to commit a hoax, fraud, deception, misrepresentation, or deceit against any person. You also agree not to violate or attempt to violate any applicable laws, rules, or regulations, and to refrain from promoting illegal or harmful activities.

Contact Information 

If you need more information about the website (Masterpen.gr) and the services provided, please get in touch with us either by phone (+0030 69469 95754) or by email ([email protected]). 

Last update: 30/07/2025