FAQ

We answer to your questions

You can check the list of the most frequently asked questions by our students below. If any of your questions do not appear in the list, you can contact us directly. We are at your disposal to provide you with any information or clarification.

1. What type of academic projects do you undertake?

We provide writing assistance for undergraduate and postgraduate academic projects, such as Essays, Bachelor’s Theses, Master’s Theses, Ph.D. Theses, Dissertations, and Reports, for a wide range of scientific fields regardless of academic requirements and type – bibliographic, research, experimental, code, computational and others.

2. What kind of research do you undertake?

We conduct research of all types:

Depending on the scientific objective: Descriptive, interpretive, pilot research.
Depending on the data type: Qualitative, quantitative.
Depending on the analytical approach: Inductive, deductive.
Depending on the sample/population size: Sampling, surveys, case studies.
Depending on the research setting: Laboratory-based, literature-based.

3. Can you collect the data for my project?

Yes, of course.

We collect data through:

Primary research methods (such as questionnaires, interviews, and case studies)
Secondary sources (including books, scientific articles, published reports, polls, censuses, and electronic databases).

4. What areas do you specialize in?

We collaborate with academic writers and researchers across all fields and indicatively cover academic tasks in the following disciplines:

Humanities

Literature
Pedagogy
History

Applied Sciences

Natural Sciences

Environmental sciences
Chemistry
Physics

Social Science

Economics
Business Administration
Marketing
Psychology

5. Do you undertake projects in other languages?

Yes, sure. We collaborate with writers beyond national borders, forging valuable partnerships with talents from the national and international scene. Our diverse and ever-growing team enables us to meet the different writing standards of various countries, offering services in multiple languages including English, French, German, Spanish, Italian, Russian, Turkish, Swedish, Norwegian, Ukrainian, Arabic, Bulgarian, Albanian, Chinese, and more.

6. Is it legal to use your services?

Our company complies with all intellectual property laws and relevant legislation, strictly adhering to the Code of Ethics. We do not encourage or knowingly engage in plagiarism or any form of academic fraud or dishonesty, and we are committed to upholding the highest standards of academic and corporate integrity. We avoid any practices that could be considered academic misconduct and maintain a supportive role for students. We do not engage in any form of academic dishonesty or deception of the academic community. All written materials provided to our clients are intended for research and reference purposes only and should not be submitted as the client's own original work.

Our writers offer guidance on the proper writing of academic papers, and our services do not violate the academic integrity policies of any university or college.

Since our company offers legitimate writing and research services, you can confidently seek our help in writing your academic papers without any concerns.

7. Do you offer discounts?

Of course, we do!

We offer:

• 20% Discount on your 1st order

• Up to 25% Discount for our loyal customers

• Up to 25% Discount on bulk orders

• Up to 25% Discount on group orders

8. There are many academic writing services companies online. How can you assure me that you are a legitimate company, and I will not be deceived?

We understand that many students have concerns about the credibility of academic writing service companies and the authenticity of the content they provide. Common questions include: Is it a scam? Is it ethical? Is it safe? These concerns are valid and often remain unanswered by many companies. To address these, we have created a comprehensive FAQ section to answer any questions you might have and to demonstrate our commitment to ethical practices and transparency.

We also recognize the anxiety that can come from negative experiences with other companies, such as missed deadlines, inauthentic content, or never receiving the order at all. As a company that operates with responsibility and remains committed to the code of ethics and professional conduct, we have clearly outlined all terms of cooperation on our website to eliminate any doubts about our reliability and the quality of our services.

It is worth noting that in cases where the requirements of our customers are unrealistic, we communicate the real conditions taking the risk of losing partnership. Our goal is to be recognized as a symbol of quality, not just a company focused solely on profit.

MasterPen is a legitimate, registered company that complies with all legal regulations and operates from a physical location. We encourage you to verify our contact details on our website, visit our headquarters, and review our terms of use before engaging with us. You can also reach our customer service team by phone during our call centre's operating hours. We are happy to communicate directly with you to address any concerns you may have. From your very first contact with us, you will see why our company has earned the trust of so many clients.

9. I was working with a company and when I asked for a revision they charged me an excessive amount. How do things work with you?

First of all, we want to emphasize that there are no hidden charges when pricing projects or cost changes unless you request modifications that deviate from the original agreement. According to our policy, each writer is committed to acting with a high level of responsibility when evaluating each order and thoroughly reviewing its requirements. When submitting their offer, our writers confirm their complete understanding of the order’s requirements.

10. Do you provide free revisions?

Yes, absolutely. If, during the progressive delivery of your work, it is determined that the content deviates from what was initially agreed upon, the academic writer will make the necessary revisions free of charge.

11. Can I pay for the service in installments and receive the work in parts?

Yes, of course! Once you make an initial payment, we start working on your project without delay. Each installment payment corresponds to a specific portion of the work, ensuring that both parties are fairly covered throughout the process.

12. Why is it necessary to fill out the free quote form before receiving a quote?

We take great care in evaluating each order before starting our work to ensure accuracy and quality. To minimize deviations from your expected results (which should not exceed 5%), we thoroughly review all instructions and requirements. We ask you to provide detailed information so we can assign the most suitable writer to meet your needs and achieve the desired quality. Since our focus is on delivering high-quality, customized services rather than handling a high volume of orders, we do not have a fixed pricing policy. The scope, complexity, and academic level of each writing project vary, which means pricing cannot be standardized like products with uniform pricing. The free quote form helps us understand your needs better and ensures that we provide an accurate and fair quote. Please note that the quote is non-binding and free of charge. We do not require any advance payment until we confirm that a writer from our team is available and interested in taking on your project.

13. Do you maintain a database of ready-made projects?

No, we do not have such a database. This is strictly prohibited by the principles and regulations of our company. The work you receive is unique and not resold to other customers. No work available for a fee is used as a reference, and every one of them is deleted from our records upon delivery to you.

14. Will I receive an A on my project?

Each project is custom-created specifically for you, based on your needs and instructions. We ensure that all work is original and adheres to strict anti-plagiarism policies and ethical standards.

However, since we cannot predict the grading criteria or the level of objectivity of each instructor, we cannot guarantee a specific academic outcome.

15. Do you protect my personal information and order details?

Your security and privacy are our top priorities. We value the trust you place in us and want to assure you that your personal information is always kept safe and secure. When you use our free quote form, you provide us with important information, and we have a robust privacy policy in place to protect it fully.

Our platform is built with security in mind. We employ strong security measures, including SSL encryption, to ensure that the information you share with us remains secure and is not disclosed to unauthorized third parties. Note that when you submit the form, our team of writers will have access to any files you attach. To protect your privacy, we recommend reviewing and removing any personal information from these files before uploading them. This helps ensure the complete security and protection of your personal information.

16. How can you assure me that the result will meet my requirements?

To ensure your satisfaction, we offer a progressive delivery policy that allows you to monitor the progress of your order and request revisions as needed. Your project is delivered in parts, with opportunities for corrections along the way, so you can be confident in both the result and the timeline. Additionally, we conduct a thorough plagiarism check to guarantee the authenticity of the work.

Furthermore, our commitment to you extends beyond the delivery of the project. If you need any revisions after receiving your order, you have the right to request corrections within 30 days from the day after delivery.

17. When should I send additional clarification and materials?

If you have more information or materials to provide for your paper, please send them to us within 12 hours for short papers (up to 6,000 words) or within 7 days for longer papers (over 6,000 words). This will ensure that we can incorporate your input effectively into the writing process.

18. Will I be in contact with my writer, and how can I manage the process?

Yes, you will be in contact with your writer, sharing information and material.

Following your project’s instructions, the writer of your choice will prepare an outline of the paper and an indicative bibliography, which you will receive within a few days for review. If you approve the outline, the writer will continue writing the paper and provide updates on its progress at scheduled times. For larger projects, the work will be delivered in parts, chapter by chapter, allowing you to see the progress clearly. During this time, you can evaluate each draft and provide feedback to ensure timely revisions.

Once the writer has completed the project, the quality control department will perform a plagiarism check using the most accurate detection software available. After the quality audit is complete, you have to complet payment.

Upon confirmation of payment, you will receive the final project along with a full quality report, verifying that the work is authentic and meets the highest academic standards.

19. How do you ensure the high quality and originality of your services?

As a reputable and ethical academic writing service provider, we ensure the quality of our services by selecting our writers based on strict criteria.

Thus, every prospective writer before joining our team undergoes a rigorous vetting process by first verifying their academic credentials. We also evaluate their writing experience through samples of their work, their ability to create authentic content, and their familiarity with general and specific principles of scholarly ethics and academic standards.

20. What is the academic and professional background of your writers?

Our Writers:

21. What is your plagiarism policy?

The company complies with intellectual property laws and applicable legislation and adheres to the Code of Ethics and Scientific Conduct.

It does not encourage or knowingly engage in plagiarism or other acts of academic fraud or dishonesty and remains committed to maintaining the highest standards of academic and corporate integrity. Projects are prepared from scratch according to the instructions and requirements of each client, respecting scientific ethics and adhering to the principles of academic integrity and intellectual property.

Committed to the principles of scientific ethics and conventions regarding originality and quality parameters, we follow academically accepted practices and standards to avoid plagiarism issues.

We pay particular attention to ethical issues and follow a rigorous process to ensure the authenticity of papers. Thus, all academic papers undergo a thorough plagiarism check by our quality control department using high-accuracy textual similarity software, as used by most universities, before they are delivered to our clients. Upon completion of the quality control process, we provide each client with a detailed originality report to ensure that the work is authentic and meets the highest academic standards.

22. In how many hours will you send me your quote?

If you provide detailed and complete instructions and information about the subject of your work when filling in the free quote form, you can be sure that you will receive our quote to your email address within a short time, ranging from 2 to 8 hours.

23. Are your writers students or professionals?

We do not work with students under any circumstances for several reasons:

Our partnerships must be legitimate with registered freelance writers who have the ability to provide legal documentation,
We encourage legitimate and long-term partnerships and especially exclusive ones,
The majority of the work is undertaken by writers who have an exclusive, long-term partnership with us and do not have other professional obligations. We prioritize writers who show dedication and commitment to our clients and discourage those seeking extra income without prospects of long-term collaboration and regard for the academic future of our clients.

The writers in our team are selected based on strict criteria and are all professionals. We provide high-quality academic writing support because we work exclusively with highly qualified writers who have many years of experience in supporting undergraduate and postgraduate students.

Our recruitment criteria are as follows:

Bachelor’s and Master’s and/or Ph.D. degree from recognized universities with a minimum grade of 70/100, and/or a PhD.
Excellent knowledge of English and/or other languages
At least 5 years of experience in academic writing
Excellent writing skills

Our expectations from our writers:

Producing high-quality projects that meet our clients' requirements.
Adhering to the initial guidelines and specifications set by the client.
Providing authentic content and upholding professional ethics, including strict adherence to plagiarism principles, conventions, and the code of conduct.
Maintaining consistency in meeting deadlines for both departmental and final deliveries.
Offering personalized writing services, ensuring each project is created from scratch, tailored to the client's specific needs, and free from plagiarism and the use of artificial intelligence tools.
Refraining from reselling or copying works for others' use or monetary gain.
Demonstrating professional behaviour at all times.

DO YOU HAVE ANY OTHER QUESTIONS?

Liability Disclaimer: The research and custom writing services provided by MasterPen are 100% legal and have limited use as stated in the Website Terms of Use.

All projects and/or any other written materials delivered to our clients are for research and/or reference purposes only. We do not encourage or knowingly engage in plagiarism or other acts of academic fraud or dishonesty.

Any action taken by the customer that is not in accordance with copyright law is done without the knowledge of MasterPen and is his responsibility if it violates the Terms and Conditions of the business.

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