INTRODUCTION 

Welcome to Masterpen.gr, a platform that connects students and writers for the purpose of receiving and providing academic writing services. Masterpen.gr is a platform that works with clients and freelance writers to improve the Client’s educational standards. Our Website allows Clients to search for freelance writers and freelance writers looking for Clients. 

By using or accessing our website, you agree to the following terms and conditions. The terms and conditions described on this page are guidelines designed to keep your use of Masterpen.gr safe, respectful and efficient. Before accessing the Services, please read the following Terms carefully, as they constitute a binding legal agreement between you and the Company. By clicking the “Accept” or similar button or checkbox or by accessing the Services, you agree that you have read, understood and agreed to these Terms and that you understand that any personal information you provide may be handled as set forth in our Privacy Policy. If you do not agree to these Terms, you should not access or use this website. 

SPECIAL TERMS OF USE OF THE WEBSITE 

This page includes the special terms of use of the website masterpen.gr. Acceptance of these terms constitutes the explicit and unconditional agreement of the user/visitor with these terms and is presumed to have been made as soon as the user/visitor accesses and navigates the website. In the event of any disagreement with any of these terms, the user/visitor must stop browsing the website and may notify the administrator thereof. 

1. Binding nature of the terms of use

masterpen.gr reserves the right to modify the terms of use at any time and without obligation to inform or justify. The validity of these modifications begins immediately after their written incorporation into these terms. It is the obligation of users to check the content of the terms at regular intervals. Any total or partial repeal of any term shall not affect the validity of all the remainders. In this case, a term shall be replaced with a new or amended relevant term. A similar treatment shall apply to any regulatory gaps in these terms. 

1. Intellectual property rights

All content of the website masterpen.gr, including distinctive titles, trademarks, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of Mastepern.gr and are protected according to the relevant provisions of Greek law, European law and international conventions. 

The name Masterpen.gr is legally registered in the database of the Hellenic Telecommunications and Post Commission (EETT) as a legally registered trademark. 

The protection of any third-party rights on the website is the sole responsibility of the beneficiaries. 

Any copying, transfer or creation of derivative works based on this content or misleading the public regarding the actual provider of the website is prohibited. Reproduction, republishing, uploading, communication, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only after prior written consent of Masterpen.gr or any other copyright holder. The names, images, logos and distinctive features listed and describing the website or services of Masterpen.gr are the property of Masterpen.gr or third parties respectively, protected by the relevant laws on trademarks, industrial and intellectual property and unfair competition. Their use on the website does not in any way provide a license or right to use them by third parties and any violation of the rights of these authors in any way incurs the responsibilities and penalties set forth by law. 

Masterpen.gr retains full copyright in all works it produces in execution of customer orders submitted through the website. In particular, all kinds of intellectual works created by Masterpen.gr’ s associates upon request from its clients remain the intellectual property of Masterpen.gr and each client is granted a limited license to use the granted intellectual works exclusively and solely as a bibliographic reference for personal use and for research or educational purposes, i.e. as supporting tools for his studies. It is expressly clarified that under no circumstances may the delivered works be presented as the client’s creations or be used for commercial or profit-making purposes. 

1. Limitation of liability of masterpen.gr

Masterpen.gr is not responsible for any damage and/or any other negative consequence that may arise from access to it and/or the use of the information and services provided therein. 

The content of the website is provided in this form, and may at any time be modified by the administrator or corrected for any errors. No guarantee is provided by masterpen.gr. For the correctness, completeness and availability of the content of the website or that any other linked website is free from any viruses. Therefore, no claim for compensation exists against masterpen.gr by the user/visitor, who is responsible for restoring it. 

Masterpen.gr may publish content for the sole purpose of informing its visitors and users. No guarantee is provided regarding the suitability, completeness, lack of errors or the adequacy of these documents. 

All information and content of the website are for informational purposes only. The authors and the editorial team do not provide any other advisory or non-advisory service other than that indicated and are not liable for any damages resulting from any act or omission based, in whole or in part, on information provided by the Website. 

masterpen.gr collaborates with third parties (natural and legal) at all stages of the collection, processing and distribution of its voluminous content. Therefore, it is not in a position to provide any express, indirect or arising from the circumstances or its reliability guarantee for their accuracy, security, suitability and quality. 

The interconnection of the website with others through links is carried out only for the convenience of users – visitors. The Company is not responsible for any direct or indirect damage to users – visitors, resulting from the use of the possibility of connecting to another website through links or from the use of data and information contained in any similar website. 

The verification of the information provided by the website is the exclusive responsibility of users / visitors, who can submit any observations or suggest corrections to its administrator. 

1. User/Visitor Responsibilities

The user/visitor is obliged to use the website exclusively for lawful purposes and in accordance with the rules of Greek, EU and international law, in particular the legislation governing telecommunications, acting in good faith and in accordance with good morals. The visitor must refrain from any illegal and abusive behavior during the use of the website and in relation to it, as well as from adopting unfair competition practices or other practices that are contrary to the law and that may cause consequences or harm to other visitors or malfunction of the website and consequently to masterpen.gr. 

Hereby, the user/visitor expressly and unreservedly accepts the international nature of the internet and undertakes to comply with the rules of ethical behavior. If the user/visitor wishes to send information, texts, etc. to a third party by private message or in any other way, he/she is personally responsible for their content. Any publication or sending on his/her part requires the right to transmit the content based on the law or any agreement. 

In any case, the content of the above-mentioned elements is prohibited: 

To be illegal, abusive, vulgar, pornographic, threatening, defamatory, annoying, harmful to minors or to express national, racial or other discrimination, 

To infringe intellectual or other property rights of third parties, including trademarks and secrets as well as patents, 

To include any virus, harmful software or code (malware), unsolicited advertising material (pop-ups) and unsolicited mass mailing (spam) that may cause either temporary or permanent damage/malfunction to any equipment (hardware and software) of a computer and in general electronic devices or delays, interference and interruptions in the functions of servers or any telecommunications network, 

To cause either temporary or permanent damage/malfunction to any equipment (hardware and software) of a computer and more generally electronic devices or delays, interference and interruptions in the functions of servers or any telecommunications network, 

Contain a false statement regarding the user’s identity or an impersonation of any person (natural or legal). 

Anyone who delivers or publishes material through Masterpen.gr consents to a permanent, non-exclusive, irrevocable and free license to reproduce, distribute and publicly display it on the website or on similar sites. No compensation is due for this purpose, unless otherwise agreed. Intellectual property rights remain with their owner, while Masterpen.gr may report his/her details upon his/her consent. 

Masterpen.gr is obliged to refrain from using the website if it may result in the commission of any criminal offense or civil/administrative procedure, as well as could infringe any right or legitimate interest of Masterpen.gr or a third party. 

If a third party takes legal action against Masterpen.gr for a matter due to the responsibility of the user/visitor, Masterpen.gr reserves the right to bring an action against such user/visitor. It reserves the right to request compensation from the user/visitor for violation of the terms of use and for any legal consequence. 

By accessing the website, the user/visitor expressly and unreservedly accepts that these terms are fair and proportionate, while Masterpen.gr has the right to remove, disable or restrict access to the material submitted by the user/visitor, if it believes in good faith that it violates the terms of use. 

Any objections or disagreements should be submitted in writing to the e-mail [email protected] for further clarification.  

1. Hyperlinks

Access to third-party websites via links is made for the sole purpose of facilitating users/visitors during their browsing. It does not constitute acceptance or approval of the content of these websites. Masterpen.gr bears no responsibility for the content and the personal data management and privacy policy of these third-party websites. The user/visitor bears sole responsibility for accessing these websites. 

1. Security and operation of the website

Access to the website is provided exclusively at the initiative of the visitor/user, who is solely responsible for having the necessary equipment, software, telecommunications equipment and any service necessary to access the website. The user is also responsible for protecting his system from viruses and other malicious software. 

Masterpen.gr has taken, to the extent possible, all necessary measures, including the upgrading of protection systems and the use of antivirus programs, with the aim of high-level security and protection of the website from viruses and other malicious software. Also, Masterpen.gr controls access to the websites with security systems to prevent attacks and other unauthorized actions. 

Masterpen.gr does not guarantee that the content of the website is free of viruses or other harmful elements and is not responsible for any damage caused to the aforementioned user’s equipment, software or files, due either to use/copying/loading or to alteration or infection with viruses or other unauthorized third-party interventions in files and information available through the website, as well as for any damage that the user may suffer from the above causes. 

1. Applicable law and other terms

These terms and their amendments are supplemented, where and when deemed necessary, by Greek and Community law, as well as international treaties. 

The competent courts for any dispute arising are the courts of Drama. 

Masterpen.gr takes every possible action to develop, update and improve the services provided and the website. The aim is to provide the safest possible environment for users, in accordance with the law. However, according to the lessons of common experience, there is a possibility that errors and malfunctions may occur in the content of the website or its server.  

TERMS OF USE AND CONDITIONS 

These terms and conditions apply to the use of our website (https://Masterpen.gr/) and should be read carefully. By visiting our website, you agree to the content of these terms and conditions. 

Our website is not accessible to users located in areas where such activity is illegal, as we have every right to apply strict and exclusive rules. 

Any Service Order is exposed to content that is not under our supervision or control and for which we are not responsible, even if it is inaccurate, offensive or indecent. 

Our website, services and access to it are strictly prohibited to persons located, residing or citizens of areas where such services are considered illegal under applicable local, national or international law. This includes but is not limited to jurisdictions with regulations that prohibit the provision, facilitation or use of academic writing services or any other activity on our platform. 

You must not access, use or benefit from our website or services in any way if you are a resident, citizen or resident of a restricted jurisdiction. It is your responsibility to ensure that your access to and use of our platform complies with the laws and regulations applicable to your location and jurisdiction. 

We hereby reserve all rights to monitor or implement restrictions that may prevent access to websites in restricted jurisdictions, which may include, but are not limited to, geo-location technology, IP blocking or otherwise to ensure compliance with the stated legal and regulatory requirements. 

Any attempt to circumvent these restrictions—such as using VPNs, proxies, or any other method of hiding your location—will be considered a direct violation of these Terms of Use and may result in the immediate suspension or termination of your access to the website and services. 

By accessing our website or using our services, you state and warrant that: 

Your use of the platform does not violate any laws, regulations, or restrictions in your jurisdiction. 

You do not reside in or are otherwise subject to the laws of a restricted jurisdiction. 

Any violation of this section may result in legal action against you, including civil or criminal liability, under the applicable laws of your country. Masterpen.gr disclaims all liability due to unauthorized access or illegal use of our services. 

If you are unsure about the legality of using our services in your country, we recommend that you contact a lawyer before accessing the services. 

Definitions 

1.1 “Website” is the online platform provided by E-Biz Partners, which is the primary space where students and writers interact. It includes all pages, content, features, tools, and services accessible through the domain. The website serves as a medium for communication, transactions, and project management between students and writers. 

“Services” refers to the assistance and those activities enabled by the website through which students and writers can collaborate. These include providing customized writing services related to essays, theses, and assignments; providing a pathway of ordered communication between the students and the writers; and managing payments, payment instalments, and due dates. The website operates as an intermediary and facilitator only, and it does not create or edit any works. 

“Client” means any natural or legal person who has registered on our website and has accepted these terms and conditions. 

“User” means any natural or legal person who has visited our website and has accepted these terms and conditions. 

“Writing Service Delivery” means the creation, writing or in any way producing, in whole or in part, a sample of a completed work covering a semester, thesis, dissertation, dissertation, essay, report or other written work as well as audio, visual, artistic and other works for a fee. 

A “product” is defined as the result of an essay writing service. It is a sample of completed academic work not intended for submission to any university, college, school or other educational institution chartered, established, licensed, registered or supervised by the state, for the purpose of fulfilling the requirements of a degree, diploma, certificate or course of study at any such educational institution. 

“We,” “Us,” or “Ours” refers to E-Biz Partners, the company or entity that owns and operates the website. E-Biz Partners is committed to maintaining this platform, organizing the activities of students and writers, ensuring secure processes of payment, and carrying out the execution of the terms and conditions described herein.  

“You,” “Your,” or “Yours” refers to a user, a person or entity, of the website who has registered on the website, accepted the outlined terms and conditions of use, and actively uses the services offered by masterpen.gr. 

“Writer or Author” refers to a person who has registered on the website in order to provide writing services to students. Writers are independent contractors who are responsible for providing original, high-quality work in accordance with the requirements specified by the student. They are expected to deliver the work on time, meeting all the project requirements and accepting full legal and professional responsibility for the content they submit. 

“Order” refers to a formal request for writing services on certain specifications placed by a student through the website. Each order contains information on the work to be done, including academic level, word count, and deadlines. This request is submitted electronically through the website and includes all the required information. When a writer accepts an order, it becomes a binding agreement between the student and the writer, facilitated by the website. 

“Delivery of services” means the creation, writing or any production, in whole or in part, of the requested work, for a fee. 

“Production of services” means the effectiveness of a service, i.e. the completion of the requested academic service, not with the intention of submitting to a university or school or college for the acquisition of a diploma, degree or any other related advantage, but with the aim of satisfying the Client’s request and helping him/her in his/her academic skills. 

“Illegal services” means services such as plagiarism (reproduction of work without contribution), collaboration between third parties without relevant authorization or permission, copying (reproduction of a third party’s service with or without permission), presenting a third party as that of the contestant with the aim of misleading, authorship fraud when a third party undertakes to complete an activity for money, falsification of data to draw incorrect conclusions, etc. Such services are prohibited both for the company and for any interested party collaborating with it. 

General Rules 

By visiting our website, it is accepted that these terms and conditions have been read, understood and agreed, that the user is over 18 years of age, that he/she agrees not to use the services provided in an unlawful manner and that he/she will apply common sense and judgment during use, including any personal data that may conflict with these terms and conditions. 

The use of this website and the provision of the company’s services serve only lawful purposes. The customer-user undertakes not to use the services provided and the website in a malicious and/or illegal manner and against applicable national, European and international law. 

The customer-user must use the services provided and the website prudently, reasonably and legally and not provide the collaborating writers-experts with any sensitive personal information of his or her own or of third parties, which is not required for the fulfillment of the company’s services or violates the terms of use. 

The customer-user must carefully read the following terms before accessing the services provided by the company, as they constitute a binding legal agreement between him and the company. By clicking on the “Accept” button or similar button or in the selection box or by accessing the Services, the user agrees that he or she has read, understood and agreed to these Terms and that he or she understands that any personal information he or she provides may be treated as provided for in our Privacy Policy. If he or she does not agree to these Terms, he or she should not request access to or use this website. 

Information and Services Provided 

Masterpen.gr is committed to the accuracy, truth, completeness and validity of the information provided on the website, with regard to the transactions provided through it, as well as with regard to the existence of the essential characteristics that are described for each service it offers. Masterpen.gr, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake/omission according to common experience and logic and is entitled to correct them whenever it becomes aware of their existence. It is also not responsible for any technical or typographical errors that have escaped attention or have arisen unintentionally or due to any interruptions in the operation of the website due to force majeure. 

Through the website, the user has the opportunity to receive support services when writing student, undergraduate, postgraduate and doctoral theses, such as, but not limited to, the provision of bibliography, philological editing and text typing, statistical analysis and essay writing. The services provided in the preparation of scientific essays, studies, research papers are purely advisory in nature and are intended exclusively for research purposes and personal use. Therefore, the correct and legal use thereof is the sole responsibility of each customer. The services are provided to adult users, who can only submit valid orders. Completing any form via the website or sending an email to Masterpen.gr with corresponding content constitutes a valid declaration of intent to Masterpen.gr and for this reason the user should proceed with it only after being fully informed about the procedure from the available information posted on the website or through communication with Masterpen.gr. When submitting his personal information, the user must declare his true information. Regarding the observance and use of the personal information provided by users, the provisions of article 12 of these terms of use apply. 

Terms of Service 

Masterpen.gr provides the content (e.g. information, photos, etc.) available through the website “as is”. Under no circumstances, including in the event of negligence, is Masterpen.gr liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not limitingly, alternatively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that a visitor to the website or a third party may suffer due to a reason related to the operation or non-operation and/or use of the website and/or the inability to provide products and/or information available from it and/or from any unauthorized third party interventions in products and/or information available through it. 

By making a payment for an order, you agree that it is for personal, non-commercial use only. The payment reflects the time and effort invested in conducting relevant research, writing and maintaining the product and ensuring its timely delivery. 

Although Masterpen.gr uses reliable scientific sources to provide its services and makes great efforts for the scientific integrity of the final result, the content of the work and all kinds of information or educational material included in Masterpen.gr and in the studies and essays prepared in any way and if they appear, should in no case be considered as valid information, advice or as a recommendation for a specific action. Moreover, all information, presentations, texts and educational material provided by Masterpen.gr are in no way the only or exclusive information regarding any subject. Masterpen.gr assumes no responsibility for the use of this information by its customers. It is emphasized that all services provided through Masterpen.gr are exclusively advisory in nature and should be used as tools and bibliographic references with the aim of supporting the user in his studies, in his academic research and in the writing of his own papers. All texts, presentations or other works created upon request of Masterpen.gr customers are intended for personal use, for educational or research purposes and in no case should they appear as works created by the customers. The Products provided to our Customers should not be used by the Customers as their own original work. On the contrary, they should be used as samples or for reference purposes. 

Reproduction, modification, distribution or display of the Product in any way on the Internet or in printed form beyond a reasonable limit necessary for personal use is not permitted. 

All works are provided solely as an example of research, reference for learning purposes or as a sample of how to perform an academic writing. Before the completion of the payment and the order, the Company is the sole and exclusive owner of the intellectual property for the Product. 

Masterpen.gr does not guarantee in any way the customer’s performance of its services or any success in relation to his studies. By accepting these terms of use, the user expressly acknowledges and accepts that all services provided do not constitute in any way completed works of any kind, nor are they intended to be presented as such. 

Masterpen.gr expressly disclaims and is not responsible for any case of plagiarism, academic fraud or other illegal or generally bad use of the services by the user and assumes no responsibility whatsoever for any form of sanction that the user may suffer (civil, criminal or administrative in nature) from the use of its services provided contrary to these terms or the law. In no case are the works provided by masterpen.gr intended for immediate or substantial submission as an assignment by the Client. The Company is not responsible for the metadata of the Product. It is strongly recommended that you create a new file before using the Services. 

In any case, the extent of Masterpen.gr’s liability towards the user of the services it offers can in no case exceed the amount paid by the user. 

By submitting an order and/or payment for a Product, you acknowledge and agree that: 

 By submitting an order and/or payment for a Product, you acknowledge and agree that: 

We reserve the right to terminate any agreement, contract or arrangement with any person who copies or attempts to pass off any Product as their own original work. You also agree that any Product delivered by us may not be transferred to any third party, nor distributed in any manner for payment or for any other purpose. You also acknowledge that if we suspect that a Product has been distributed or used by you in a manner inconsistent with these Terms and/or is plagiarized in any way, we reserve the right to refuse to perform any further work for you and/or to provide you with any Services. 

All Products and/or any other written material provided by us is for research and reference purposes only and should not be represented as your original work. We do not condone, encourage, or knowingly engage in plagiarism or other forms of academic fraud or dishonesty. We strictly observe and comply with all copyright laws and will not permit any customer to commit plagiarism or violate copyright laws. 

You agree that all Products and any other written material delivered by us are provided as a model or example for research use only. The customized writing samples are provided by us for research purposes ONLY and cannot be used as a substitute for your own writing. 

They can be used as a reference for writing your own research or for inspiration, but must be properly cited or paraphrased. It is important to contact your university for specific guidelines regarding acceptable use of source material. 

Our company, and any of its subsidiaries and affiliates, are not responsible for any unethical, illegal or inappropriate use of products and written materials obtained from our website. This includes, but is not limited to, plagiarism, legal actions, bad grades, expulsion, academic probation and loss of scholarships, awards, grants, prizes, titles, positions, failure, suspension or any other disciplinary or legal action. Users are solely responsible for any and all disciplinary actions resulting from inappropriate, unethical and/or illegal use of the products. 

The Company makes no warranty regarding the professional accreditation, registration or licensing of any Freelance Writer. Masterpen.gr prohibits experts from knowingly assisting a student to cheat, plagiarize or engage in activities that violate the academic policies of the educational institution to which the student belongs. If a Masterpen.gr expert is found to be knowingly assisting a student to cheat, he/she will be immediately removed from the writing team. 

The Website is only a platform and in no case will it be a party to any contracts entered into by Writers and Clients or any other services or materials provided by the Freelance Writer. 

General Information 

By browsing or accessing and using the Site, you acknowledge that: 

You have read, understood and agree to be legally bound by these Terms, together with the Refund Policy, Privacy Policy, Cookie Policy, Code of Conduct and any other terms for specific services provided on the Site. 

You agree to use the Service only for lawful, personal and informational purposes. You agree that you will not use the Service in any manner that is malicious or that violates any applicable local, state, national or international law. 

Furthermore, you agree to exercise common sense and judgment when using the Services and not to disclose to the Experts any information, including any personal information (yours and others), the disclosure of which is not required by the Services or may be in conflict with these Terms. 

Termination and Discontinuation of Use of Services 

We reserve the right to suspend or terminate your ability to use our Services if you fail to cooperate during the ordering process, if we suspect that you are involved in any fraudulent transactions, if we detect rude and/or inappropriate behavior, abuse of Experts and/or Company employees. 

Academic Integrity 

Academic integrity is the foundation of a sound education. It includes acting with honesty, integrity, and fairness and upholding professional and ethical standards in all academic matters. Under this Code, all forms of academic dishonesty are strictly prohibited, including but not limited to: 

• Contractual Misrepresentation
• Plagiarism
• Collusion
• Fraud
• Fabrication
• Forgery
• Sabotage
• Imitation
• Fraud

The Site should not be used for activities related to academic dishonesty. Our Service is intended to support and guide Customers in their educational pursuits while maintaining academic integrity. 

Fair Use Policy 

The deliverables (the “Product”) are intended for personal use only. The Product is intended to serve as a reference, guide, and inspiration and is for illustrative purposes only. Representing the Product as your own original work or claiming copyright and intellectual property ownership is strictly prohibited 

We do not encourage or knowingly participate in plagiarism or other acts of academic fraud or dishonesty. We do not engage in unsafe practices that would constitute a violation of academic ethics and we maintain a subsidiary role towards our clients. 

The services we provide to our clients are intended to be used only as model projects that will help them understand how to approach the topic of their work, study the indicative structure and bibliography in order to write their own work. That is, all works and/or any other written material delivered to our clients are intended for research and/or reference purposes only and we do not encourage them to be used as their own intellectual creation, i.e. as their original work. 

Any other use of the material, including publication or redistribution without proper attribution, is a violation of this Fair Use Policy and may violate academic integrity policies or copyright laws. 

masterpn.gr does not support the inappropriate use of our services and/or materials in any way that constitutes academic fraud, plagiarism, or any activity that may be considered to violate the rules and regulations of your institution. It is the sole responsibility of users to verify that the use of any offered services does not violate the policies and standards of their respective institutions or jurisdictions. 

However, our approach to the topic of the thesis does not prevent clients from managing the topic from their own perspective and developing it in a different way. The projects provided to clients are essentially considered as a starting point for writing their own thesis, conducting additional research if they deem it necessary. 

We encourage students to study, discuss and build on the concepts presented in the projects provided by our writers to develop their own thesis. Similarly, it is the responsibility of the writers to ensure that the content produced meets ethical and professional standards and is free from plagiarism. 

By ordering the services of Masterpen.gr, you acknowledge and agree to this Fair Use Policy and assume full responsibility for the way the products are used. 

Here is a guide to using the standard assignment you receive from the company: 

• Study the entire assignment and form an idea of ​​how the topic was approached.
• Read the assignment again, noting the most important points for each paragraph.
• Try to create original ideas and arguments for each of the important points
• Look at the sources of information and be sure to replace them with your own.
• Use the sources to draw new sources for further research.
• Collect all the information that answers the topic of your assignment and compose your own assignment.

We point out that the product provided will help you understand the topic of your assignment, enhance your grade performance and successfully respond to your exams.  

Compliance with Laws and Regulations 

You must comply with all applicable laws, regulations, and guidelines of academic institutions when using our Service. 

By using our Service in violation of this Code, you acknowledge that you may be subject to sanctions as described in the regulations of your academic institution and relevant state law. You agree to indemnify and hold the Site, its affiliated entities, and individuals harmless from any liabilities arising from your failure to comply with this Code. 

Costing process 

In order to start the costing process of a project of any nature, the client must first complete and submit electronically a form (select “Free Quote Form”) with the required information (name, type of work, academic level, number of pages, number of bibliographic references, language of writing, any special work requirements, delivery deadline, attach files related to the work being carried out and indicate his/her email address. At this point, it should be emphasized that due to the nature of the services provided, the cost cannot reasonably be determined in advance. However, the entry of the above information in the above costing form aims to calculate the cost of the project, which is calculated based on the type of work, the extent and language of the required bibliography, the number of pages of the final project, the time available until the project is delivered and any other project specifics. For this reason, the information that the client will enter at this stage and submit to Masterpen cannot be modified by the client. In the event that for any reason during the implementation of the project the client decides to modify the information that he initially submitted to Masterpen, the project to be delivered will be re-costed according to the new data. After successfully submitting the above form (selecting “Free Quote Form”), the project details are now visible in the system and are reviewed by the authors. The client is also advised to delete all personal information included in the files related to the work that he may have attached when submitting his request through the form (selecting “Free Quote Form”) as Masterpen.gr associates now have access to them. 

After the specialized associates of Masterpen.gr review the information that the client will submit on the Masterpen.gr platform, they will begin to send offers to the email address of MasterPen.gr which in turn will send him the best possible offers from the most suitable writers based on the requirements of his work. 

After submitting the request for a free quote, our writers will send their offers to the Masterpen.gr platform which you will receive at your email address. Then, you will be able to choose a writer according to his offer and his profile. 

It is noted that the completion and submission of the ‘’Free Quote’’ form aims to express interest on the part of the client to receive an offer for the project he wishes to implement in the context of market research and in no way binds the client to start a collaboration with MasterPen.gr. Only if the client requests that the project be assigned to the company for implementation, MasterPen.gr will ask him to pay an advance payment to start the preparation of the project. 

Client and Writer Responsibility 

It is the client’s responsibility to ensure that all information provided in the Free Quote Form is accurate, complete and definitive. It is important that the client carefully completes all fields in the free quote form. It is their responsibility to ensure that the information provided in the Free Quote Form is presented in a format that allows the Free Writer to provide them with the correct result. It is noted that once the project has started with the given instructions, no additional instructions will be taken into account or if changes are requested that affect the urgency, complexity or volume, in which case the writer has the right to modify his initial quote and there will be an additional charge. Any failure or delay in providing the required information by the client will result in a delay in the completion of the project. In such a situation, the company, shall not be liable. 

Neither can the writer change his quote after submitting it to the client. It is his responsibility to responsibly study the requirements of each order and not the company or the client, in case he submits a request to increase his offer after acceptance by the client, this offer is final and irrevocable. In case changes to the order details affect the volume of work, the complexity of the order or limit the terms of completion, the client will have to provide additional compensation. 

Modifying order details 

We reserve the right to verify the details of an order after payment to ensure that the customer’s requirements are met. If any discrepancies are identified, we reserve the right to modify the order to meet the customer’s specifications. 

Customer cooperation process 

Once the customer selects a writer and deposits the specified deposit, the selected writer is notified and the project begins. The development of the project begins upon confirmation of the deposit. Once the project is fully completed, the customer is asked to repay the cost of this, so that the project is delivered to him at the specified time. The customer receives the project via email. 

MasterPen.gr reserves the right to terminate the project development agreement at any time for any reason of force majeure or for a good reason. In this case, i.e. termination of the project development agreement through no fault of the client, MasterPen.gr undertakes to refund to the client the total amount of money that he has paid up to that time and it is expressly agreed that in this way any general claim of the client is satisfied and MasterPen.gr is fully released from any obligation arising from the development of the project. 

If, within thirty (30) days from the day following the delivery of the project to the client, it is deemed necessary to revise parts of it, Masterpen.gr undertakes to proceed through its specialized associates to three (3) free revisions, in accordance with the revision policy applied. 

It is expressly clarified that in the event of a delay in the payment of any installment, Masterpen.gr reserves the right to a corresponding extension of the agreed delivery time. If the client wishes to pay the total amount of the project in more than two (2) installments, he may inform Masterpen.gr accordingly, so that the number, amount and time of payment of the installments can be jointly agreed. Also, if requested by the client, the project can be sent printed or recorded on any digital medium to an address indicated by the client. In this case, the client will be charged with the corresponding printing or consumable materials and shipping costs, of which he will be informed and which must be paid with the last installment. 

Communication between client and writer 

Communication must be carried out in polite language and no inappropriate behavior is acceptable for either party. In the event that the company receives verbal attacks (insults, threats, etc.), it has the right to terminate cooperation with the client. 

If the client constantly annoys the writer with abusive behavior or repeats the same messages and discourages or distracts him, the company intervenes to bring the client to compliance or terminates cooperation. 

It is prohibited to send content that may be considered illegal, harmful, threatening, abusive, violent, harassing, tortious, defamatory, libelous, vulgar, obscene, pornographic, slanderous, infringing, disrespectful, offensive, harmful. 

Delivery of material by the client 

In case the client requires the use of specific bibliography or data and information that requires payment for access, the client must provide these resources (electronic and otherwise) and the cost must be borne by the client and not the author or the company. 

If specific resources are not requested by the client, the author is responsible for finding them, provided that they are scientific, valid and verifiable and are not detected by artificial intelligence detection tools. 

For orders that expire within 12-24 hours, the Client must provide the material within 30 minutes of placing the order. 

For orders 24-72 hours, within 1 hour. 

For orders that expire 72 + hours, within 2 hours. 

If the Client has not provided material within the deadline, additional payment and/or time will be required to complete the order. The Company is not responsible if the Order instructions have changed or are incorrect from the beginning. If the Client adds additional material after the work has been delivered, all funds may be released to the creator, if the original instructions have been followed. 

Order Delivery 

We are not responsible for any delay or problem caused by customer error or omission in customer information, spam filters, internet outages or other issues affecting delivery. Customers should contact our support team immediately in case of any problem with receiving their order. 

Writers will deliver the work in 2 – 4 parts. We encourage you to read each draft and provide feedback before the writer settles on the final version. 

The customer is obliged to download the delivered product in a timely manner once it becomes available and to review it. Failure to access or confirm delivery within the stipulated time may result in the order being marked as completed. 

The customer is responsible for timely receipt of the product after it is delivered. 

Once the writer receives the full agreed amount, the work is considered completed. Thirty days after the deadline, if no revision is requested, the funds will be automatically released to the author’s account.  

Revision / Refund Policy 

At Masterpen.gr, we work towards the complete satisfaction of our customers by providing them with the best experience. However, sometimes revisions are required to complete the work according to the client’s requirements. 

Revision Requests: Revisions can be requested free of charge if the delivered work does not meet the specified requirements or if the work contains a significant number of errors. However, it is important to note that we reserve the right to reject revision requests in case the revision instructions differ from the instructions of the original order. In this case, additional fees are charged for the revision. 

Scope of Revisions: Revisions are made to correct errors, cover the original instructions or improve the content. Revisions are not free of charge when they deviate from the original instructions of the client. 

Revision Timeframe: Revisions requested within 30 days of the order date are free. Revisions or changes requested after the 30-day period will be at an additional cost, which will be determined by the level of difficulty in performing the revision. Customers are encouraged to review drafts received from writers during progressive delivery and submit their comments promptly in order to receive the revised order in a timely manner. 

Revision Limitations: We reserve the right to reject or limit multiple revision requests if the customer’s behavior shows obvious exploitation of the writer or the revision requests are deemed excessive and unreasonable. In cases where revision requests are deemed unreasonable, we may place limits on the number of revisions or impose additional fees. 

Final Approval: Upon completion of the reviews, if the customer does not provide comments within the agreed time frame, the order will be considered complete. 

Refund Policy 

At Masterpen.gr, we are committed to the safety and satisfaction of all our customers. Our Refund Policy provides a clear framework within which concerns are addressed and issues are resolved, reflecting our commitment to transparency and customer satisfaction. 

Refunds may be requested at any stage of the ordering process, provided that the request is in accordance with the terms stated below. Each refund request is reviewed individually to ensure fairness for both the customer and the author. 

In the event of late submission of the order, a refund will be issued. However, delays attributable to the following factors are not acceptable for refunds. 

• The customer failed to provide basic information or responded late to the author’s questions.
• Additional revisions or modifications were required to ensure the quality of the final product.
• Unavoidable circumstances, such as unforeseen emergencies, have affected the writer’s ability to meet the deadline.
• If the work delivered does not meet the original instructions, the client may request a revision of the work. Our writers are obliged to make the necessary changes to align the content with the original instructions.
• The finalization of the order and the payment of the deposit by the client is considered the start of the service and after this point until the completion of the work, the amount paid by the client, corresponding to the deposit, is not refunded. Also, no refund is made in the event that the work is completed, delivered to the client and the latter pays the second installment. Accordingly, the beginning of the execution of any other part after the payment of each subsequent installment constitutes full execution of the corresponding part of the service provided and for this reason no amount is returned to the customer after its payment. The only case of a refund of the amount paid to the customer is in the event of termination of the project by Masterpen.gr without the fault of the customer for any reason at any time, in which case Masterpen.gr undertakes to return to the customer the total amount of money that he paid up to that time.
• Refund requests are answered within five business days. Approved refunds will be made within 7-14 business days.

You are not entitled to a refund if: 

• A lower grade than expected is awarded. Please note that we do not guarantee high grades. Our website is a learning platform that collaborates with customers and authors to improve the customer’s educational standards. Therefore, we cannot offer a refund for a failed course claim or the like, because the specialist’s mission is to assist the client in accordance with the requirements set out in the order. It is the client’s duty to perform training tasks independently.
• Failure to enter an educational institution or failure in exams, tests or quizzes. Please note that we do not guarantee that we will increase your chances of admission or help you succeed in exams, tests or quizzes. While we may provide you with some educational materials or information. We are against academic dishonesty, therefore we do not provide a Product that our Client can claim as their own or someone else’s work.
• The refund period has expired. Refunds are available within 30 days from the date of delivery of the work. If 30 days have passed from the date of delivery of the order, we cannot offer you a refund. 

Intellectual Property Rights (“IPR”) in Products 

The intellectual property relating to our website and the products we offer are protected by applicable copyright, trademark and other intellectual property laws. By accessing our website, you agree to be bound by the following terms of use: 

All products delivered through this platform are produced by our authors and are therefore the exclusive property of Masterpen.gr, together with its subsidiaries and partners. These include written content, designs, trademarks, logos or other proprietary material. 

Upon payment, you are granted a non-exclusive, non-transferable license to use the products delivered for your personal use only and not for commercial purposes. This license does not grant you any ownership rights and is strictly limited to the license terms described at the time of purchase. 

You may not distribute, publish, modify, create derivative works or in any way exploit product or website content without prior written consent from Masterpen.gr. Any unauthorized use of the Company’s intellectual property may result in liability for damages caused by the platform or its subsidiaries. 

The resources and materials provided by the author, including but not limited to instructions or reference documents, must not infringe any intellectual property rights or violate applicable law. You are solely and exclusively responsible for any losses, claims or liabilities caused by such infringement or violation. 

In case of unauthorized copying, dissemination, downloading or exploitation of the content of the website or the products delivered, legal action will be taken and the damages suffered by the platform will be recovered. 

All intellectual property rights in the Website, including its structure, content and functionality, are owned by or licensed to us. Nothing in accessing the Website will grant you any ownership rights or license to use it, except as expressly stated in these terms. 

Intellectual Property Rights (IPR) in the Website 

All intellectual property rights in any part of the Website are owned by or licensed to us. 

No IPR in the Website (or any part thereof) is intended or deemed to be transferred to any person accessing the Website. 

Except as expressly permitted by these Terms or otherwise agreed with us, you may not copy, distribute or download any content from the Website. 

The materials used and displayed on the Website, including, without limitation, text, software, photographs, graphics, illustrations, artwork, video, music and audio, and names, logos, trademarks and service marks, are the property of the Company and are protected by copyright, trademark and other laws. 

Any and all such content may be used solely for your personal, non-commercial use. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or otherwise deal in any such materials without the written consent of the Company. 

Website trademarks all service marks, as well as all related logos, related names, product and service names, designs and slogans are trademarks of the Company. 

You may not use such marks without the prior written consent of the Company. All other names, logos, product and service names, designs and slogans on the Site are trademarks of their respective owners. 

Legal Action/Liability Policy 

We are committed to providing academic writing services of the highest quality. However, our liability is limited to the value of the services provided. 

The website only functions as a platform where clients and writers connect. Our role is limited to facilitating communication, processing payments, and enforcing the platform’s policies. In no event will the platform be liable for the content created or the performance of the services provided. 

We will not be liable for any indirect, punitive, exemplary, incidental, special, or consequential damages arising during and after the termination of the written contract, including loss of status, loss of degree, or college fees, if such unforeseen circumstances arise. This applies equally regardless of whether the liability is actual or perceived and whether either party has been advised of the possibility of such damages. 

In the event that the student takes legal action, the author will be the defendant. The author, as the creator of the work, accepts full responsibility for any legal actions of the client in the event of dissatisfaction, alleged plagiarism or any other issue arising in connection with the content delivered. The author confirms and accepts that he is fully responsible for the quality, originality and compliance with the client’s instructions. 

Masterpen.gr is not a party to the contracts concluded between clients and authors. In this way, the platform will not be liable for claims, damages or disputes arising from services provided by authors. All legal disputes will be referred to the author involved in the order. 

In the event of any dispute, Masterpen.gr may provide documentation such as order details, contact records and other relevant information to assist in the amicable resolution of the dispute. However, the platform does not represent or act on behalf of any party in such proceedings. 

Users are expected to use Masterpen.gr in accordance with all relevant laws and regulations. It is the responsibility of the author to ensure that the work produced meets all academic, professional and legal standards to avoid any disputes or litigation cases. 

Our clients will not hold the company responsible for any action or other academic consequences suffered as a result of the misuse of our services. Our services provided are auxiliary and in no way substitute for your role as the author of the work and we accept no responsibility regarding your grade performance or failure. 

We are not responsible for any unethical or otherwise inappropriate use of the works and/or other written materials you obtain from the website. This includes plagiarism, poor grades, expulsion, academic disapproval, loss of scholarships, failure, suspension or any other disciplinary or legal action. Customers are solely responsible for any and all disciplinary actions resulting from inappropriate, unethical and/or unfair use of such works. 

The Company has a zero tolerance policy regarding plagiarism, academic dishonesty and fraud. We will not be held responsible for any such unethical and illegal use of our products and website content. 

Masterpen.grdoes not allow experts to condone academic dishonesty, which includes helping students cheat, obtaining grades with a paper written by an expert, or obtaining degrees with a thesis or dissertation written by a Masterpen.gr expert. 

It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other content made available through this website. 

The Company is not responsible for any results obtained through the use of the Website. We make no warranties, express or implied. 

We strictly comply with all copyright laws. Any contrary activity is the sole responsibility of the Client if it violates our Terms and Conditions. 

While we strive to provide high quality services, we do not represent or warrant that the website will meet your expectations or requirements. 

By accepting this policy, users confirm their respective responsibilities and liabilities regarding the occurrence of any kind of legal dispute.  

Investigation Policy 

We reserve the right to investigate any reports, complaints, and claims and to prosecute violations of the law or other suspected violations to the fullest extent of the law. 

When an issue arises, we reserve the right to consider the client’s performance history and the specific circumstances when applying our policies to determine how strictly we will enforce these policies in an effort to achieve a fair outcome for all parties involved. 

Author Responsibility 

Writers must follow the client’s instructions and not deviate from what has been agreed upon, as they are solely responsible for producing original content without plagiarism and the use of artificial intelligence tools, paraphrases, and writing aids. 

Authors are committed to: 

Proof of originality and authenticity: It is their responsibility to prove to the client that their work does not contain plagiarism and that they have not used artificial intelligence tools. 

Original work: The work delivered by authors must be original, without plagiarism and without the use of AI tools. 

Progressive Delivery: They must deliver the orders to the client in parts (2 – 4 partial deliveries) and accept requests for corrections until the result meets their expectations. 

Deadline compliance: Authors must strictly adhere to the delivery schedule set for each project, making the necessary modifications or corrections if required. 

Compliance with instructions: Writers must follow the client’s instructions and not deviate from what has been agreed upon as they are solely responsible for producing authentic content without plagiarism and the use of AI tools, paraphrasing and writing aids. 

Requesting clarifications: They must ask clients to provide them with any clarifications/information/instructions in case they realize that the result will not be up to par with the information provided from the beginning as they are solely responsible for resolving any problem that arises during the preparation of the project with the client. 

Informing about any deviations: Inform the client of any deviations from what has been agreed upon and in case the client persistently requests that his subsequent request to negotiate the price and delivery time be fulfilled. 

Finding a replacement: Inform the company in the event of an insurmountable obstacle to the preparation and execution of an order they have undertaken so that a replacement can be found. 

Customer experience: They must make efforts to provide the best possible customer experience and obtain the best possible rating from them. 

Order review: Authors are solely responsible to customers and the company in the event of unsuccessful results due to failure to comply with the original instructions of the customer and academic standards. The review must be completed within the agreed timeframe and in accordance with the review policy. 

Use of valid sources: They must seek information from valid and reliable primary and secondary sources for the preparation of the project. 

Mandatory bibliography: They must definitely use the bibliography indicated by the client in addition to any other relevant 

Adaptation of style and approach: They must not use the same bibliography and the same approach (verbal and stylistic) in case of undertaking a project similar or identical to a project already prepared for another client. 

Alignment with the rules of writing: When writing, the rules of writing scientific papers and the guides provided by the clients must be followed closely, while Wikipedia cannot be used as a bibliographic source – bibliography, as well as sources of dubious validity and reliability of the author or sources without an author. 

Professional Communication: The writer must communicate with clients and the company in a professional manner. 

Quality Assurance: Writers are expected to deliver high-quality works that meet academic standards. They must provide clients with works that are complete and of good quality. 

Liability: In the event of disputes or appeals under this mandate, writers are responsible for the work they produced. 

Actions leading to termination of cooperation with the author 

• Attempting to communicate with the client by means other than those provided by the company’s platform is considered a violation of these terms.
• If you attempt to obtain personal data of the client in order to bypass the company or accept a proposal to bypass the company from the client, your account will be deactivated by the company without warning.
• If you fail to maintain confidential personal information that comes to your knowledge during the performance of your duties and/or use or abuse it.
• If you refuse to take on orders for which you have submitted a bid. In case of refusal to take on more than 3 orders, your account will be deactivated, considering your participation spam and unprofessional.
• If you refuse requests for revisions, as long as the client’s revision request does not deviate from his original instructions.
• If you charge additional fees and impose hidden charges after taking the order, unless the clients change their original instructions.
• If you reuse or resell or publish client work for any reason or purpose.
• If you do not systematically respond to client and company messages.
• If you disclaim your responsibility to clients and the company in the event of an unsuccessful result due to your failure to follow the client’s original instructions and academic standards.
• If you deliver work with plagiarism.
• If you deliver work generated by AI tools (such as Chat GPT and related tools).
• If you use paraphrasing tools such as Grammarly and other tools that are considered writing aids.
• If you display inappropriate behavior towards the company’s customers and employees
• If you exploit your position and role to serve personal purposes.
• If you engage in or cause any form of fraud, corruption, bribery, conflict of interest, harassment and general deviations from the Code of Ethics and Conduct.

Warranties 

By using our service, you represent and warrant that you will use it exclusively for lawful, personal and informational purposes. You also represent and warrant that you will not engage in malicious activity or violate the academic integrity policies, honor codes or any other behavioral policies of your university or academic institution. 

Disclaimer 

Although we strive to provide high quality services, we cannot guarantee the accuracy, quality or results of our products. These products are intended for reference purposes only and you use them at your own discretion and risk. 

When ordering, you receive content from masterpen.gr writers who operate as independent freelancers. Therefore, there is no direct supervision or control due to remote collaboration and the company is not responsible for any delays and for the quality of the services they offer. 

You acknowledge and agree that the website does not guarantee your admission to any specific college or university. 

It is not possible for us to control and we are not responsible for any information provided by any independent academic writer. Nor can we confirm that each Customer is who they claim to be. 

Both Clients and Writers agree and understand that they assume all risks in using the Services (on behalf of Clients) or providing the Services (on behalf of Writers). 

Relationship between the Parties 

The Company does not act as an employer of any freelance writer. Professionals may use the Site only for the purpose of providing writing services subject to these Terms. 

Accordingly, the Company will not be responsible for any taxes or withholdings, including, but not limited to, unemployment insurance, employer’s liability, workers’ compensation insurance, social security, or payroll tax withholding. 

The Platform offers the ability for writers to be hired by clients as independent contractors. 

Contact Information 

If you need more information about the website (Masterpen.gr) and the services provided, please contact us either by phone (+0030 69469 95754), by email ([email protected]).